Ismael was excellent in providing service throughout the process. I had another advisor when I took my Q7 in to have recalls done and the advisor was mediocre.
Thank you for the excellent service and detailing of my Edition One e-tron. The quality of service is exceptional in ensuring my Audi is tuned to the highest possible standards and kept in the best possible condition.
Fantastic service! Ismael greeted me immediately upon arrival, efficiently provided me with all available service options in a professional and knowledgeable manner. He communicated progress updates with my vehicle while I waited and when my service was complete, he explained in a thorough manner all the details of the service that was completed and the various recommendations for my vehicle. From start to finish, this is how excellent customer service should be. 5 stars! Audi Livermore continues to be the best Audi dealer I’ve ever been to and I’m always happy to return because of the quality of people there. Thank you
Ismael was very pleasant Service Advisory, very informative about what the service process and when my car was completed. Thank you Ismael.
Nancy has provided excellent customer service to me over the years as I have owned I think eight new Audi’s since 2014. She has handled all my service needs with professionalism, courtesy and respect. She demonstrates the epitome of what customer service should be; an outstanding employee!
We appreciate the staff efforts to always satisfy us.
Great service from Ismail at Livermore Audi
everyone was great..but it took 3 weeks to get the part....
Great customer service and timely pick up!
Ismael was attentive, knowledgeable, and straightforward with communication. It’s individuals like him that **** back to Audi Livermore for all of my Audi needs.
Looking to switch to electric this fall
Nancy was very helpful, listened to my concerns, and we agreed on plan for what to repair or replace before work was done. Nancy communicated daily with updates and helped ensure I got a loaner while work was being done. Nancy is amazing! Johnny’s not bad either ;). Excellent experience all around.
You have a great service team. Nancy is both super friendly and extremely professional. Also Anna from sales should be commended for helping me with an issue concerning the MyAudi app, even though no potential sale was involved.
Nancy is always a pleasure to work with and has always delivered outstanding service. I really appreciated the technician’s video walk though before the service. The work that was performed (a valve cover reseal) was very clean and well executed.
Thanks!
Ms. Frasula is knowledgeable, thorough, and very pleasant to work with.
The service family at Livermore Audi has treated me with excellent service for nearly two decades. The staff and mechanics make me feel like part of the Audi family. Thank you to Johnny and all the staff.
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