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Real Reviews From Verified Customers

Service Center Review Summary

5 star 550 reviews 63%
4 star 231 reviews 26%
3 star 21 reviews 2%
2 star 35 reviews 4%
1 star 37 reviews 4%
Review Us
Shannon C.
4 out of 5
5/14/2021
They are always friendly and helpful and make feel good about my car being in great hands
Harry S.
2 out of 5
5/14/2021
Danielle did not communicate when service was completed. She relied on Robert to tell us which he did not. When we brought up a concern that our vehicle wanders at highway speeds her reply was we will do a safety inspection at 10,000 miles. I don’t believe we should wait to have the vehicle in safe operating condition.
William P.
4 out of 5
5/14/2021
She was fabulous!! Even found my keys that I thought I had lost. Give her a raise!!
Thomas G.
4 out of 5
5/14/2021
Wouldn't do business anywhere else. Danielle is top-notch.
David C.
4 out of 5
5/14/2021
Wonderful team you have.
Vanessa P.
4 out of 5
5/12/2021
Danielle was wonderful and helpful!
Barbara T.
4 out of 5
5/12/2021
Danielle explained why it was best not to rotate the tires since I bought 2 new tires a year ago, & it would be best to keep the new ones on the front.
Sean P.
4 out of 5
5/12/2021
Danielle is an excellent employee and a big reason I get my car serviced at this dealership. She is friendly, approachable and honest.
Ron W.
2 out of 5
5/11/2021
Interior was left with grease spots on door sill and handle. Service Alert was not reset by tech. I had to find a solution on YouTube. Subpar service just like the Honda side.
Arthur D.
4 out of 5
5/7/2021
Christina and Danielle did a great job accommodating my service needs and schedule
Patrick O.
4 out of 5
5/6/2021
Danielle is outstanding....
Bruinela D.
5 out of 5
5/4/2021
Fast and efficient service!
Jeffrey L.
4 out of 5
5/4/2021
Danielle is exceptional
Richard L.
4 out of 5
4/30/2021
no safty check
Richard B.
1 out of 5
4/30/2021
My experience was just over five hours and cost nearly $1000 Nothing against personnel; however, the procedure was somewhat disjointed! I sat in the waiting room for four hours with not even anyone approaching to let me know how it was going! Then, to make things worse after the four hours the car did not respond fully when I took possession had to bring it back and wait another hour. The total experience was a five hour nightmare! However, Anthony was sensational the young lady in there the receptionist was sensational but maybe you could fine-tune the methodology... If you were to Add the hour Drive round-trip plus the five hours I was sitting in the waiting room, a total six hour nightmare, I would like to be compensated for my time; i’m just saying! Yes I’m upset, and yes I’m disappointed in Port Charlotte Volkswagen... The question is, will it be a next time?!?!?!?!?!
David R.
4 out of 5
4/29/2021
With the covid problems affecting everything it took longer than usual to get parts but it got done and I'm satisfied!
William S.
4 out of 5
4/28/2021
Well didnt work with a Danielle Wagner. Worked with Christopher and I thought he has great customer service skills. Look forward to working with him again.
Jorge G.
4 out of 5
4/23/2021
She is beautiful and nice
Sue W.
5 out of 5
4/23/2021
Danielle was extremely nice, professional & prompt with making sure my car was serviced as quickly & efficiently as possible.
Darlene Z.
5 out of 5
4/22/2021
Extremely helpful.

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