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Real Reviews From Verified Customers

Service Center Review Summary

5 star 550 reviews 63%
4 star 231 reviews 26%
3 star 21 reviews 2%
2 star 35 reviews 4%
1 star 37 reviews 4%
Review Us
Gerry T.
5 out of 5
1/17/2023
Michael was great to work with and the technician was very helpful.
Donald D.
2 out of 5
1/15/2023
Took 30 days to install recall 97FY. Kudos to Steve Marrocco explaining dealership problems in the installation portion of this recall. Loaner car was good. My main gripe is your phone system and trying to leave a message or actually speaking to a human in the service dept.
Bruce W.
5 out of 5
1/14/2023
Everything went great.
Howard R.
3 out of 5
1/14/2023
Mike is the main reason I don’t patronize fort myers VW, which is closer
Stuart B.
5 out of 5
1/13/2023
Great service
Johnie C.
1 out of 5
1/13/2023
Took 1 photo of damage and didn't explain what actually happened just a very vague photo. Then I found things on my "list" that I was given for parts that were replaced within the past year... stop trying to oversell and upsell EVERYTHING and do some work to see if it's actually bad. Should be ashamed trying to sell stuff that doesn't need fixed
Alan T.
5 out of 5
1/13/2023
Satisfied as usual with the dealership’s service.
Jennifer T.
5 out of 5
1/13/2023
Everyone did an amazing job, and they are really great at keeping you informed of what’s going on and how much it’s going to cost every step of the way, and they really are clear-cut and precise with what they do
Griff H.
5 out of 5
1/12/2023
You guys do a great job.
Michal W.
5 out of 5
1/12/2023
Michael was extremely professional and helpful with the problem I was having with my vehicle.
David B.
5 out of 5
1/12/2023
Great service Chas was very helpful and courteous
Robert R.
2 out of 5
1/12/2023
Inspection report post checking out notes tires may need future servicing yet during busy Mike seemed to imply that tires were unsafe to drive on, noting “ they are seperating in the voter from dry rot”. Receipt no Mike noted anything about the quality of tire purchased, specifically the warranty, While sitting in the wait area, I noticed the signage about the tire special package, price and 5 year alignment. When asked after be shown the price of what he was putting on he really had no answer. When reviewing the receipt at home I noted that I got only a one year allimement. When texting him back about some questions he did not get back. Also, he noted the comp car wash was a hand wash. I highly doubt that it was because water was on my seats (convertible top). Sadly because it was not dried, I left in a dirtier car than when I drove in . DEFINITELY FEEL I DID NOT GET THE SERVICE THAT WAS EXPECTED
Faye C.
5 out of 5
1/11/2023
Very pleased with the service!
Arby A.
5 out of 5
1/11/2023
None
Nancy W.
4 out of 5
1/11/2023
We very much appreciate the fact that we were able to get our problem fixed expeditiously.
Tamari S.
4 out of 5
1/11/2023
Hard to find places you can trust. And Michael Ghiris is a very great employee who care about costumers.
Linda M.
5 out of 5
1/10/2023
Michael was professional, friendly and very helpful making my visit pleasant one.
Lew F.
5 out of 5
1/10/2023
Michael is a top-notch service advisor. His thoroughness and customer orientated approach made the entire process bearable, and informative.
Tim P.
5 out of 5
1/10/2023
Professional, personable, courteous
Nina J.
5 out of 5
1/10/2023
Michael was polite and helpful happy face-made me feel happy Your service always is great

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