Excellent service experience with Renato.
Josue was a pleasure to work with.
It was easy to get an appointment thru Josue and he attended to what I needed for my vehicle. Very happy with the service from Norm Reeves VW Irvine.
Renato has definitely provided me excellent service on my ‘22 Atlas today. He took his time to explain the issues and recommended services needed for the vehicle. Renato is the best service advisor who I have dealt with WW dealers so far!
Jim N
I brought my Jetta in for an oil change and tire rotation. Unfortunately I wasn’t paying attention. They ended up doing a 40,000 mile service and my car only had 32,235. My son had paid the bill and I called the service department because I had coupons for 109$ oil change and 25$ tire rotation. My total ended up being 334$. I’m not sure why the service department chose to do the extra work at this time. When my car doesn’t have 40,000 miles. Again I didn’t pay close attention when I signed the estimate but makes me question their intentions. I wasn’t prepared to pay all that money.
Excellent customer service, great communication. Fast service
Great service! Thank you:)
He took care of my requests and communicated well with me regarding my service.
The staff was friendly and the service was quick, it was great all around
Felipe was an amazing service representative. So nothing against Felipe. He’s was wonderful and helped me with my major repair. Before even leaving the lot/service area I was greeted with a check engine light and car was running lean. I was able to get my same loaner car back and have them put it back into a service dock. I hope we don’t have to go more out of pocket for a repair that the mechanic should’ve caught prior to me leaving. Especially since it wasn’t a cause of me driving the vehicle and that code/ repair wasn’t needed prior to the previous repair.
I had an excellent customer experience provided by Felipe Rosas. He follows thru my questions regarding the revive of my car and he made sure that the service was done satisfactorily. Felipe is a very good service rep.
Renato did an excellent job in letting me know what needed to be done on the car and kept me informed. He was patient, kind and understanding. Great job
I understand i did not bring up the air bag light, but anyone who sat in my car would have clearly seen the light on. Unless things have changed since I worked in a service department, that should have been something at least brought to my attention BEFORE my car was done so it could get checked. Especially if it wasn't on due to one of the recalls. Is the dashboard not part of the service maintenance inspection? Not at all thrilled i will now have to come back again for something that could have, at the very least, been checked while the car was there.
Wonderful people and Service. Wish they would have washed car but either way great job.
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