Norm Reeves Volkswagen Superstore Irvine Auto Repair Service Center

Great service

Jimmy was very helpful and transparent.

Customer service rep was great but the store falls short. Unable to deliver recall fixes even though many months have passed. My experience with other dealers always run car thru a wash before returning car. VW doesn’t document what the 20k service is on computer system.

Job well done by all. Loveing my 2024 golf R????????

It was very frustrating that you continued to reach out to me and my car was not in the shop even after I continued to advise that you have the wrong phone number associated to the service ticket. It clearly shows the service is for Omar and I am Paul. At one point I was able to see Omar information for phone number and email. As a previous customer it is very concerning of the personal information shared via voice mails received and various text messages left. Could be reasons to continue not to come back.

Recalls were done efficiently and they charged my wife’s ID.4 which was greatly appreciated.

Rigo was great! He was very accommodating and helpful. Very satisfied with the service at Norm Reeves VW Superstore.

Friendly, honest, transparent. Very happy

Excellent.

Jimmy was great!

Very quick and fast

I’m not complaining about the service but unfortunately the management how they run that location doing Customer Service it’s below zero they don’t do any favor for the customer. Then I bought my car that location charge me over $6000 over price. I feel like I ripped off with that car and every time when I have recall, I had to drop my car they don’t have any rental car for a few days it’s awful. They don’t charge my car when I go get my car. I will never ever recommend to anybody to get this ID for specially for that location. I try to contact the Corporation, but it’s hard to get in touch with Customer Service . I don’t know if they care or not but I feel terrible even after three years driving this car I wish I could return on the first day, but they lied to me again after 24 hours wanted to return the car they said they don’t have such a things like that. They overcharged me and that vehicle. ‼️‼️‼️

First time I didn’t have to wait all day for service at a dealership!! Appreciate it!!

Thank you for your services and customer service

Always a job well done!

All is good. Jimmy explained everything well.

Jimmy was great with the follow up and reaching out to get my vehicle completed on time.

Good experience as always

Quick and friendly service!

Very professional and friendly.