Friendly and businesslike.
Great service all around, especially from Josue.
Jimmy was great! He was knowledgeable and helpful. He was personable, and he took care of things quickly. Awesome service!
Mr. Zavala delivered exceptional service today. He listened to my issues and provided information about the process and price to do a diagnostic on my car. He kept me informed on the progress till the very end. I am new to California and I told Mr Zavala that he has definitely earned a spot in my speed dial for future car needs. i am also very happy to have found a dealership to take care of all of my car needs.
Great service associate. Thx
Excellent service, thank you!
They tested the issues I’ve been having but weren’t able to replicate the problems I’m having. They relaxed my flat tire & were very kind. Thank you.
Josue was great. He’s always very nice and helpful. Thank you!
Very nice customer service from Renato
Josue Made it easy to bring in my car to Reeves. I called a few times a day and it didn’t annoy him because I was wanting updates. He was very efficient and knowledgeable. Give me answers with the status and Warranty work being performed on my vehicle.
I told him I loved him my atlas and I hated being away from it. He completely understood and reassured me. He would give me a call as soon as my car was done. Great customer service.
Josue was great as always. Very helpful and professional.
I appreciated Josue’s help, he was very helpful, accommodating and kept me informed as my car was getting serviced.
Thank you Rigoberto with help and support , VW Irvine have Hight and professional team ! Thank you !
Love the car! Love Norm Reeves Dealership!
Felt like I was being upsold on services. For example, it was suggested that I replace the cabin air filter when it hadn’t even been inspected.
Also was not happy that a tire rotation would have costed extra. In all my years of taking cars into service at various dealerships, I have never been charged for a tire rotation.
Jimmy is great. Informative but not overly pushy at all. By far my favorite sales associate I’ve worked with at norm reeves. He’s great!
josue was awesome, deserves a 5 star, but I don’t know about your dealership, hopefully I won’t be back any time soon:(
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