Every time I go for maintenance on my car Josue is very helpful and kind.
Renato was so professional and helpful!
He was very professional and explained everything from top to bottom
I took the car in at my 2:30pm appointment.
Upon arrival the tech, Mr Zabala, was not very clear, about my hood release handle/cable was under warranty or not. After doing the paperwork and taking my car key and the car to the service area, he decided to tell me that my car won’t be ready today, probably, some time tomorrow afternoon (I need my car to get to work in the morning). It will be nice if they’ll tell you this, at the moment when you are making the appointment. The tech, avoided at all cost to give me a straight answer. However, constantly repeating, “I have to go through the process”. Evading to answer my questions. I couldn't leave my car for the needed repair. “It was a complete waste of my time”.
Your employees think that our time, the customers time, is not important.
I’m very dissatisfied with the way I was treated.
Thanks, Josue, for helping us unlock the console and get the latch ordered :)
I appreciate you, Brother!
Renato was extremely helpful and very quick to keep me updated with the status of my vehicle.
Rigo was very helpful and friendly
Awesome service! You guys were great! Rigo, thank you for going out of your way to get my daughter's car repaired before we send her off to college. Your kind and personable attitude is very appreciated!
Jon L.
Dropped car off on Saturday and had to keep following up with service center to get car picked up. Was promised Monday but ended up being Tuesday. I understand that if may be busy time, I would just appreciate open communication going forward.
Gold star service from kind, friendly, and highly professional staff. Thank you!
Jimmy always helps and is always a pleasure to deal with. Can’t say enough nice things about him.
Josue went above and beyond to get my vehicle serviced and returned to me in a timely manner.He was very patient and courteous and demonstrated great customer service. A big thank to Josue.
Always a pleasure to work with Josue Zavala. He’s a keeper! Professional, dedicated, and goes above and beyond to get things done.
Rigoberto was the best service consultant I ever had in my 10 years I’ve been with Norm Reeves. . He understood the problems that we’ve been having for a while and he went straight to the solution. He’s very good at communicating. He kept us posted every step of the way even when it was his day off. He made sure i was updated and had someone I could contact at all times. Because Rigo is so honest and genuinely cares for us, customers just trust him with their cars and know they are in the best care at Norm Reeves. I trusted anything he said because he genuinely cared for us. We can’t Rigo enough. Cindy B
Good communication, friendly service.
Easy recall service. Josue was great. Thank you.
Josue did an excellent job keeping me informed about the status of my car. He provided me with a loaner car, and made a bad situation tolerable.
Thank you!
Social