Excellent service. Thank you!
Excellent service and care.
Renato helped me with a small warranty issue with my golf. He was communicative, knowledgeable, and personable. He was a pleasure to talk to and made the service process feel clear and easy. I am going to hope that every time I go back to the dealer I get to work with Renato, he was that excellent of a correspondant.
Josue was very professional, understanding of my current financial limitations, and went the extra mile to help me balance the right level of service with my budget. Thank You Josue!!
Great service. Very helpful.
Renato did a fantastic job! Very efficient and friendly. Thank you!
Asked for car wash service, did not wash car
Good service and a pleasant place , imaculateand evryonre was cordial
Rigo is outstanding. He is personable and always attentive, courteous, and respectful. He makes sure any questions I have are addressed and makes the check-in and pickup process is smooth.
I've been to Norm Reeves VW several times now. All the gentlemen in the Service Department have been extremely nice and welcoming. During both visits, Josue Zavala, has been professional and extremely patient with me and my dealings. He is so nice and knowledgeable about anything I ask. It helps that he drives a VW too, so he gets it. I would recommend anyone to VW Norm Reeves Service Department. They're all professional and knowledgeable about VW.
Great service and great advisor
When waiting on the phone to be transferred to a rep, your automatic system says that “you get a carwash with every service”, so why is my car not washed when I dropped it off for service? How hard is it to return a serviced car to your customer cleaned? I won’t be back here.
Renata was very helpful and professional. Thanks for everything!
I was kept updated all day which was great.
Jimmy was very helpful and nice to work with
Jimmy was very cordial and professional. Made me aware of the issues concerning my vehicle and provided excellent communication of the status of my vehicle. Kudos to Jimmy ****
Rigoberto is the only one who cares the other guy I talked to when rigo was off I think his name was Dan he was rude from the start
He was very helpful and patient answering all my questions.
My warranty was not honored by Rigo it was such a shock.An establishments as Norm Reeveswouldnt honor a warranty. I told him about the work and he brushed me off avoiding every angle not to honor the warranty.He tried to “Sweet Talk me “ into paying $219. Just to do a diagnostic. Which I already knew I had a diagnostic done at O’Rieys and shell .not to mention my car had been with norm reeves for a long time. That rigo guy is a sleezy dirty bs talker. It was creepy and uneventful I came to Norm Reeves out of loyalty but instead I got that thing Rico I probably take my Jetta somewhere else now. Which I got my work done and what do know the same kind of work was done just worded differently then my recite from NR recite in all a f&@&ck experience .
Sincerely Ed Vaca Tanya G
My warranty was not honored by Rigo it was such a shock.An establishments as Norm Reeveswouldnt honor a warranty. I told him about the work and he brushed me off avoiding every angle not to honor the warranty.He tried to “Sweet Talk me “ into paying $219. Just to do a diagnostic. Which I already knew I had a diagnostic done at O’Rieys and shell .not to mention my car had been with norm reeves for a long time. That rigo guy is a sleezy dirty bs talker. It was creepy and uneventful I came to Norm Reeves out of loyalty but instead I got that thing Rico I probably take my Jetta somewhere else now. Which I got my work done and what do know the same kind of work was done just worded differently then my recite from NR recite in all a f&@&ck experience .
Sincerely Ed Vaca Tanya G
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