Raul was great in communicating what was needed on my car and followed up with me continuously. Ver nice customer service.
Raul was very thorough and my car was serviced before the time quoted.
Thank you for your service
I had to call and follow up every time I wanted status on my vehicle. While fixing my car they found that the axel was ceased in my brand new car. That doesn’t even make sense to me. Also when I popped my hood when I got home they had left cardboard and tools in my hood. Also my car was at the dealership for 3 weeks and when I went to pick it up it was flight and hadn’t even been washed.
Thomas is always a true professional and is precise in how he explains matters.
He is always very friendly and makes the whole visit a quality experience.
Many thanks, Mike Stump.
Raul was very helpful and knowledgeable. Questions asked were answered immediately. Thank you Raul
Job well done! Thank you !
Great service and Professional attitude. I am very satisfied.
Tom was super helpful, straightforward, honest, on top of everything, and communicated well through the service.
He helped with transportation to and from work. Made it all easy. Wow. Getting my car fixed was actually a pleasant experience!
Mr. Brucks was AMAZING!! Awesome customer service. Excellent communication! Thomas was really easy to work with and kept me in the loop about my vehicle every step of the way. Thank you for fixing up the v-dub so it can embark on more rad adventures!!
I would highly recommend the team working at Norm Reeves to anyone needing service.
Raul was great. Always in communication with me about the status of the car
Thomas was very friendly, courteous, and helpful. I really appreciated how easy my experience was!
Thomas was great. Very experienced and knew what he was doing. Well definitely be back for his service
Extra helpful
Work was finished more quickly than expected
Genuine friendly
Thankyou Thom for the amazing service over the years!! I always feel so comfortable taking my car to Irvine VW knowing it is in the best of hands!!
Thomas provided exceptional service!
Five star service out of 5 Raul did an amazing job as always the only thing I wish you hadn't stopped is the car wash after service. That's a bummer.
Thomas was great at helping me fix my car and understand what was wrong specifically without cutting things out.
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