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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3192 reviews 67%
4 star 929 reviews 20%
3 star 81 reviews 2%
2 star 305 reviews 6%
1 star 237 reviews 5%
Review Us
Brian H.
4 out of 5
5/18/2021
Great customer service at the Service counter.
David O.
4 out of 5
5/18/2021
He was attentive to my questions and keep me abreast of the vehicle status while the brakes were being replaced. Excellent job.
Mary C.
2 out of 5
5/16/2021
Very very disappointed that when I bring my car in for service I don’t at least get an exterior wash. I get Covid as it relates to the interior and I’m not asking for a “detail “. But not even a wash? Norm reeves - you’re better than this!
Anand I.
4 out of 5
5/16/2021
With an appointment it was very convenient. Checked in at 9 and by 9:45 my vehicle was ready. Smooth checkin process and timely updates as well. Highly recommend.
Mary M.
5 out of 5
5/16/2021
Thank you for making it so easy.
John B.
4 out of 5
5/16/2021
Not happy with some aspects of your sales team at all.
Reginald H.
4 out of 5
5/15/2021
Raul Escamilla waa a pleasure to work with.
Gary G.
4 out of 5
5/15/2021
Svc Mgr Tom & Raul were very professional and provided excellent service in fixing the car issues I had.
Imelda A.
4 out of 5
5/15/2021
He kept his word and I believe he is trustworthy.
Lisabeth W.
4 out of 5
5/14/2021
Service at vw is always informative, complete and professional. These guys are friendly and knowledgeable which I really appreciate. I love you guys!
Anthoney M.
2 out of 5
5/13/2021
My car sat in your parking lot for 5 hours and nothing was accomplished. You’ve lost me completely as a customer.
Eric N.
4 out of 5
5/12/2021
Raul kept me updated about my vehicle via phone calls and text messages. This was very helpful, thank you!
Wayne M.
4 out of 5
5/12/2021
The service was great! The service tech found out what the problem was, which was a defective battery, which he replaced.The only complaint I have is that he did not put the covers back on the battery terminals. Other than that, Raul got me in and my car fixed. Thank Raul and thank you Norm Reeves!
Jehan M.
4 out of 5
5/11/2021
Raul was extremely kind, professional and prompt. I felt like my brother was taking care of me!
Michael C.
4 out of 5
5/10/2021
Raul’s customer service is always excellent
Randall C.
5 out of 5
5/9/2021
Job well done
Rebecca S.
4 out of 5
5/7/2021
Great friendly service! Thomas was wonderful
Shahla E.
4 out of 5
5/6/2021
It was fast and they did nice job
Levi B.
5 out of 5
5/6/2021
Great service !!!!
George C.
5 out of 5
5/6/2021
None

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