Thank you very much always!
Everyone was great as usual, my car was ready in record time and the cappuccino was tasty! Thank you!
Great, efficient service!
Excellent efficient service thank you Raul
Awesome service and awesome guarantee! Appreciate it
My car took over a month to fix (and wasn’t that complicated). Your staff really dropped the ball & as a result I had to pay over $350 in car rental fees. When I received my car, there were dirty cat prints all over the back seat & base of door opening (confirming it occurred in your care - when the doors were opened). Unless I receive some assistance with rental car, I will not be returning for services of any kind & you will lose a loyal customer. Danielle G
Had an appointment and wait time was way too long for what needed to be done. Also, disgusted that no car wash service was given. I will take my car to another dealership for future service. Much nicer facility and waiting room and always receive my car clean! Washed and vacuumed.
Raoul is providing great service ever since I went
to Norm Reeves Auto Center in Irvine
We dropped our car off at 7am. We called 4 times , we didn’t get any updates. My husband kept calling just to get an update on the car.
1) asked for service, went voice mail, my husband left a message.
2) called again because no update, they placed my husband on hold, held for 10 minutes, so my husband hung up.
3) called back because we still had not gotten an update and then finally got a hold of service (after 4pm).
4) called back @ a lift ride- spoke to mgr to see we could be picked up. 10 miles is policy, and we were an extra 5 miles out, so he said VW could not. Then my husband got hung up on (might have been an accident) but mgr did not bother calling him back (not sure name but was a finance manager.) I just bought the car on Tuesday 6/29/21, and we took car in 7/1/21 for coating on seats because we spent an extra $5K on care package and because the sticker residue wouldn’t come off on day of purchase. This left a bad impression, and I’m not too confident on the future services we might get.
Good service to me always by the team at Irvine auto Center. A reliable dealership.
Thank you for all your assistance a very satisfied customer thank you!!!!
While service was great, the waiting room leaves much to be desired. I'll probably go to another dealer which is further away for a better wait experience.
So far. So good. I can't be happier with service.
Outstanding service as usual from Raul and the Norm Reeves Team!
Raul is very professional and polite
Thanks the team of norm reeves ( VW) special thanks to Raul Escamilla who did taking care of my car.
Very professional and good service !!
Raul is excellent in customer service. Thank you.
Good job you guys ????????????
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