A very enjoyable experience. Everyone was most very kind and courteous. Thank you.
Michael was very professional and very knowledgeable. He explained services thoroughly and made me feel comfortable in my decisions.He didn’t feel rushed and kept me up to date on status of my vehicle. I am very happy with the customer service and will definitely be bringing my vehicle back for service.
Thank you
Excellent customer service! Raul is super helpful and thoughtful.
Michael Ruehl provided superior customer service. He had a great attitude and kept me up to date on everything that was going on with my car. He deserves a raise! :)
Everyone was very polite and answered my questions. Taking 3 hours out of my day was a little longer than I had hoped for.
He’s dope and the service was quick.
The text sent with this link though said “one question” and you just asked me 3 so…..might wanna fix that before someone comes in and throws hands about it.
Fast and efficient! I appreciate they take the customers busy schedule into consideration when service my vehicle.
I wanted to thank you for hiring Michael who is very friendly, caring and acting very professional. He really took care of my car and listen to my requirement.
Thanks to Michael.
I dropped my 2019 VW Atlas off at 7:30 am for normal 20k service and tire rotation. It was verbally promised for slightly before or right after lunch. At 2pm the car was still not touched. I had to pick it up and take it home without service. I had repeated text messages assuring me a proper update. This was the worst service experience ever. I’ll probably never ???? go back to your facility.
Friendly and given back in the estimated time window. I appreciate you getting g me in same day!
Scheduled appointment; wait time for service was minimal as was the repair cost!
As always, efficient and keeping me in the loop at all times with status updates..
My service was handled very professionally. Thank you!
I would like to give Michael a special commendation. He was extremely patient with me and ensured my wife and I got the fastest service possible. This was one of the best service appointments I've had at Norm Reeves VW! Please pass this along to Michael's supervisor as well.
Dean N
I was very impressed with Mr. Ruehl. He was polite, efficient and handled my service expeditiously, which was very much appreciated.
Shari Donoho
The service rep was clueless as to when my car would be ready. Another rep had to take over and finish up with me and thanks to him for making everything right.
Thank you
Very appreciative of the fast and friendly service!!
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