Raul took care of me and it's why I'll be back in the future.
Raul was great. I live in Dana Point but drove here because the people at my
Local San Juan Capistrano dealer are awful, rude, sexist and terrible to deal with. First Time here, great experience. Raul is awesome and a normal down to earth person. Appreciate dealing with him.
Always great service. Thank you!
Great communication and they kept me informed the entire day. I am extremely happy with my experience
Nathaniel was genuinely a pleasure. He was professional, courteous and helpful with getting my vehicle serviced. You have an exemplary employee with Nathaniel
the servicewas fine but as a courtesy like other dealers I believe you should include a simple car wash at the least. A simple token of appreciation
Raul has always been taken care of me and my EOS for over 8 years now - he’s great ????
Nathaniel was very professional and helpful to have the issues on my VW addressed in a timely manner. He informed me and followed up on the status of the work performed on the car, which I do appreciate. I had a great experience overall, and after service, my VW drives great.
Raul is an excellent representative for your dealership
Great job guys!
Thank you
Thom is the best, great customer service.
Xcellent Service Advisors, Raul Escamilla n Tom Brucks very satisfied w/there services!!!
The air was NOT adjusted at all to the 36 psi that was stated on the papers. The mechanic must not have even checked the tire pressure. I had to add air to all 4 tires myself at a gas station.
I also declined a recommended upgrade since I was waiting for the vehicle, and the work was still done while I was waiting two hours for the service.
Thank you Tim Rand for following through with the replacement SD card for map navigator. He and the manager of Used Car division worked together to my complete satisfaction. It was worth the drive to O.C. Linda R
Excellent service received from Raul Escamilla and Norm Reeves VW!!!
Tom did a great job taking care of all our issues
It took two days for your team to even inspect my vehicle and unfortunately this is my second time bringing my car in for service for the same problem they tried to fix the last time I was there a 3 months age.
Social