He was great and knowledgeable.
Adrian was awesome to work with. Great communication and got my recall and service handled quick. Thank you Adrian, I’ll see you next service
Excellent service! Raul Is the best. Always looks out for my best interests!
There was a new service writer on the drive that morning and he was fumbling on the Ipad trying to find my name for my appointment. Raul immediately saw me and approached me. Took my last name and he found my appointment. Excellent customer service by Raul!
Great job. Efficient and was accurate in time estimates
Raul always does an excellent job!
I was greeted right away and connected to Raul immediately. He quickly confirmed my request and reviewed what would be done. I was in and out in 3 min. without feeling rushed. It was perfect. Communication was great. The text updates were awesome and work was done properly and with a smile. The young man checking people in was super friendly and professional with a smile. You also didn’t overbook either. That has been a problem in the past and it made for an unpleasant experience. This was great. Great job and thank you.
Very satisfied with their service. I have been taking my car at Irvine VW for the last 5 years. Thank you Raul for your professionalism.
I was very pleased with the customer service.
Adrian was very polite and knowledgeable.
Thanks,
Daniel
he was so sweet!! very helpful and gave me all the answers i needed
Will continue to monitor the transmission rattle fix
Raul was extremely professional and helpful!
Very Professional and helpful in resolving are issues !
All the guys were awesome! Adrian was super polite and professional. I like going there and feeling welcomed and I can trust my Jetta with the team!!!
Raul was amazing and great brand ambassador
Raul was very friendly and took care of everything that needed to be done. I have always had a good experience when I have brought my car in for service. Thank you!
Raul was helpful, did a great job in keeping me updated on my car’s service status, and answered all my questions in a knowledgeable manner. He is a wonderful reflection on your service department.
Thank you.
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