I took my car to do oil change the service representative advised me to do tire rotation and I accepted, I received my car around 3 pm, got home around 3:30 I noticed there is a cut on tire. I called an I talk to Loren, she told me due to closing on Saturday, bring it back on Monday, I was there Monday at 8 am , I showed it to same adviser “Thomas” and he came with the another person and they told me I hit street curb and that is what happen. 100% unsatisfied and I will follow up with the corporate on this one.
Great service dept. Employees. Very helpfull and polite. Best experience!
Raul was pleasant and the whole process was quick and efficient.
Raul is the best. He is always super helpful and has great follow up
Very satisfied with the service Raul provided
Raul provided Excellent service !
Raul has great customer service
Adrian provided excellent professional service with his attention to details and
compassionate attitude to achieve customer satisfaction. Will definitely come back for future servicing needs.
Thank you Raul always takes care of me and my car.
Raul is an excellent communicator. He kept me well informed as to how the service of my ID4 was going, and exactly what was found and done. Your techs did a good job fixing the problem quickly and clearly documenting it.
Very satisfied and thanks to the young gentleman that helped me with man that setup my phone so it would talk to me when I was driving to a location.
Raul was super professional and helpful
I paid $103 for a simple oil change and prior my oil change cost at this service location would be $79 plus they would wash the outside of the car? Now I received the car unwashed and paid higher price?
Excellent customer service.
Raul is a great representative of your service department
Raul Escamilla has been an awesome service advisor over the years. Always helpful, friendly and a straight shooter. Give this man a raise and promotion!
Paul contacted me when the car reached to the service time. I appreciated he texted me in time and helped me to schedule the service on Saturday very quickly. He is perfect.
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