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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3192 reviews 67%
4 star 929 reviews 20%
3 star 81 reviews 2%
2 star 305 reviews 6%
1 star 237 reviews 5%
Review Us
Frank A.
5 out of 5
3/24/2023
Raul was perfect. Very efficient and also super nice and very professional . 10/10. Thank you for the great service.
Feng Q.
4 out of 5
3/23/2023
May I ask the replaced new battery still have 3 yr warranty? Thanks a lot
Elias F.
2 out of 5
3/22/2023
The repair should have been warranty
Manolito C.
4 out of 5
3/22/2023
Estimate and recommendations were completed to my satisfaction.
Michael S.
5 out of 5
3/22/2023
Always clear and attentive service, consistent and very polite. Thank you Raul.
Teresa D.
4 out of 5
3/22/2023
He greated me at my car BEFORE I went into the service center. I was put quickly with all the information and estimated tome to pick up the car. The service techs were very respectful and polite as well. Great service. This the 3rd car in a row I have purchased/leased from Norm Reeves Irvine VW. Thank you for your great service. Teri D Very satisfied customer.
Stephanie R.
5 out of 5
3/22/2023
Always great service. Thank you so much!
Tae C.
4 out of 5
3/22/2023
He is so polite and experienced
Jacob T.
5 out of 5
3/22/2023
Raul was great as always
Eileen R.
4 out of 5
3/22/2023
Thank you for always being so kind, professional and courteous. Some dealership try to pressure you to buy things we don't necessarily need at the moment and I never had this experience here. You guys are wonderful ????????
Sami A.
5 out of 5
3/20/2023
Fast and great work
Dorothy W.
4 out of 5
3/19/2023
What’s the contact information for the main Volkswagen corporation in Germany
Sarah C.
5 out of 5
3/19/2023
Always great customer service at this location. Thanks!
Andrew D.
5 out of 5
3/19/2023
Raul was exceptionally helpful.
Alexander N.
5 out of 5
3/19/2023
Raul was great! He answered my questions, gave me clear and uncomplicated updates. And, did so while taking care other matters without showing any stress.
Susan H.
5 out of 5
3/19/2023
Urial and the team have alway taking care of me! Thank you!
Marisa D.
5 out of 5
3/18/2023
Excellent service
George M.
2 out of 5
3/18/2023
The brakes were never checked. I believe this needs to be performed. I understand you were busy but I was prepared to come vCk another day.
Charles A.
5 out of 5
3/18/2023
Always great!
Joshua F.
3 out of 5
3/18/2023
Only thing I’d say wasn’t great was the communication. I had to call multiple times to figure out when the car was ready.

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