Josue was great as always. Very helpful and professional.
I appreciated Josue’s help, he was very helpful, accommodating and kept me informed as my car was getting serviced.
Thank you Rigoberto with help and support , VW Irvine have Hight and professional team ! Thank you !
Love the car! Love Norm Reeves Dealership!
Felt like I was being upsold on services. For example, it was suggested that I replace the cabin air filter when it hadn’t even been inspected.
Also was not happy that a tire rotation would have costed extra. In all my years of taking cars into service at various dealerships, I have never been charged for a tire rotation.
Jimmy is great. Informative but not overly pushy at all. By far my favorite sales associate I’ve worked with at norm reeves. He’s great!
josue was awesome, deserves a 5 star, but I don’t know about your dealership, hopefully I won’t be back any time soon:(
Renato was friendly, provided great service, and did a great job explaining the maintenance results
Renato did a great job, informative and professional!
Renato always take the time to listen to all service concerns and answer questions. It’s sincerely appreciated.
I usually never have an issue with this dealership. I dropped it off on 5/10 at noon, I had my 40k maintenance. I was told it would be ready by the end of the day. By the time I realized I still hadn’t received a call, it was past 6pm. I attempted to call and spoke to someone from the finance department who informed me that the service center had closed. I was upset that I never received a call to inform me that either my car was ready for pickup, or that it needed to stay overnight. Upon waking up the next day around 10am, I still had not heard from the dealership regarding pickup of my vehicle. I arrived around 1030am and was told that they did not rotate my tires despite my request. I paid for my service and was ready to go. When I got into my car, I saw that the sunglasses holder was not replaced .. which I had pointed out to Rigo while he was inside my vehicle when I first dropped it off. He mentioned it would be taken care of but again .. was not addressed. I needed to go to work and could not leave it longer to have those 2 services taken care of. I’m very upset with the experience this time around.
Josue appears professional, polite and attentive. I am satisfied with the service he has provided during the visit.
Jimmy **** provided excellent customer service!
Renato is amazing person, he does outstanding job
He felt very genuine and made me feel taken cared of
Jimmy was very courteous and professional.
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