Thank you for all your time and efferent on this car thsank yo
A special shout out to the mechanic that made the repairs.
Everyone was very nice and polite and gave me the information I needed for my car. Very efficient and quick.
Went to pick up the vehicle and it was locked inside the garage. We had confirmed and reconfirmed that the vehicle was to be parked outside with keys locked inside, since we were picking it up after hours.
Drove to dealership only to find we couldn't pick it up, ergo down to one vehicle for 2 days not to mention the wasted hour plus fuel.
Service was fast and efficient and Mercedes was very professional
I’ve been dealing with you folks for 25 years, that in its
self should be an indicator of how well you’ve treated me. Looking forward to continued satisfaction.
Best wishes to all,
Gene
It is such a pleasure doing business at Bob Thomas Ford. You couldn't ask for a better service department or service manager Curtis has always been so helpful to this 80 year old woman and I appreciate his honesty, kindness always. Sally S
The only thing you forgot was to put a new oil sticker in the window
Thank you
Oil change took 2 1/2 hours
Did not have equipment to repair a tire
Parts for recall were not available
Mercedes did a very good job under the circumstances
Jen Norris made my experience the best given the problem with my vehicle
Omg this team is AMAZING !! Thank you for everything !!
Curtis was fantastic, as always. It is nice to know when I bring my vehicle in he will make sure everything is taken care of and explain anything out to me that may have issues or maintenance that needs to be done.
It took two weeks to diagnose my vehicle and then it was returned with an 8” crack in the wind shield.
It wasn’t her fault two technicians didn’t show up for week. What usually takes an hour was two hours. Mercedes was wonderfull
I would like to thank the service manager, Jennifer. He dealt with my frustration and did everything in her power to help ensure everything was done to support. She deserves a huge thanks!
I brought my vehicle in for repairs to the blower motor plugs and ac system which was blowing hot. After three days and over $900 the ac only work for 2 days. It took another week before anyone would address it and then I was informed it would be an additional $700 plus to get it working again. Despite the fact the original problem was missed by the technician during the original diagnosis. When I elected to cut my losses and just leave without the additional repairs I was presented with a diagnostic bill of $99 ! Already out over $900 for a vehicle that still blows hot air on ac. I refused to pay the additional $99 at which time the service writer became rude and unprofessional. I am in the service industry for over 30 years and was astounded by the lack of accountability and conduct at your business.
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