I arrived to town late last night on a three day drive from California on my way to Vermont, with an engine light flashing. I called 6 other mechanics this morning and no one was able/willing to help. I had contacted another ford dealer and they suggest I go to you because you are open Saturday and Sunday in the event I needed parts ordered. Joe immediately put me at ease and made me feel my situation was a priority. You had the parts in stock and the fix was done fast. I cannot thank your team enough.
Connor did a great job and the shuttle service was nice.
I didn’t get the Works discount price that you have going on though.
Didn’t give me a copy of the additional work that was needed to be done on my Ford with the invoice ….He said I could come back & get it….
We were impressed with Conner. He gave excellent customer service. Great employee.
Fast and friendly. Shuttle drivers were great.
Excellent, job well done.
Connor did a good job making sure we all had rides to work.
He is very nice very polite. Every time I come in there Conner is.
Tom is the best! Always friendly and efficient in keeping my Escape in great shape! I always feel confident that I’m getting the best service!
The inspection paper was not filled out. After I paid the lady that my car would be out facing the street and it was still in the bullpen. The spare tire was just put in the trunk not bolted under the tarp where spares go. For the amount I paid I should not have this many 'errors'.
John and Travis, both are great!!
I appreciated the walk-in oil change quick service and the fair price.
Thank you!
Well they have not fix the problem I very upset with Ford paid a lot of money for a truck that dose not work right
Great service as usual!!!
Service was awesome and a convenience. A few notes to think about in the future: scheduled times for the car to be expected to be completed. While I knew the car was expected at a specific time for pickup, I was unsure what time to expect it to be finished. For example 9-12 or 12-3. Also a curtesy vehicle would be helpful if it’s needed or necessary by the customer. The driver that comes to pick the customers vehicle could drive the curtesy car. Other than that, I think it was executed nicely and was a wonderful service. Thank you!
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