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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2417 reviews 62%
4 star 907 reviews 23%
3 star 122 reviews 3%
2 star 200 reviews 5%
1 star 267 reviews 7%
Review Us
Gary L.
1 out of 5
9/15/2023
I am totally discusted with the over charging for the splicing of 16 wires for $600. This is capitalism at its worst. I will never buy a car from Thomas again.
Becky S.
5 out of 5
9/15/2023
Great customer service!
John K.
5 out of 5
9/15/2023
Great job. Friend service
Martin P.
4 out of 5
9/14/2023
Good conversation with Service Advisor
Leila F.
4 out of 5
9/14/2023
Appreciate his keeping on the problem til after quite a while they have found the problem and moving forward to make it right. Connor is a very caring gentleman and wanting things to be right, not giving up.
James W.
3 out of 5
9/14/2023
Great job like always.
Jim G.
5 out of 5
9/14/2023
Great service!
Benjamin V.
5 out of 5
9/14/2023
Joe Martz is the best. Great communication. Very knowledgeable. Has always been great whenever I have had a vehicle in for service.
Randy B.
5 out of 5
9/14/2023
The shuttle service is a great idea. Sorry about the recall
Frederick B.
5 out of 5
9/14/2023
Tom was both friendly & professional and with the help of one of your skilled technicians, completed the necessary work on my Escape
Gary B.
4 out of 5
9/13/2023
John and the group in Quick Lane always do a great job servicing both of our Fusions.
James G.
5 out of 5
9/13/2023
Good job
Mark R.
5 out of 5
9/13/2023
Connor was friendly and professional. In general he was very helpful and I appreciated his attitude.
Richard B.
5 out of 5
9/13/2023
Perfect Thank You
Thomas M.
5 out of 5
9/13/2023
Tom & Michelle took great care of me as usual.
Jesus F.
5 out of 5
9/12/2023
Travis did a great job.
Laura B.
5 out of 5
9/12/2023
Amazing service and the convenience of coming to me is greatly appreciated
Tamara D.
5 out of 5
9/11/2023
Always great service at Bob Thomas!
Zach R.
5 out of 5
9/9/2023
Always a quick service
Shannon S.
5 out of 5
9/9/2023
Thank you John Capponi for doing my oil change and making sure all that comes with the service was up to pare. Thanks so much again.

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