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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2408 reviews 62%
4 star 905 reviews 23%
3 star 121 reviews 3%
2 star 200 reviews 5%
1 star 267 reviews 7%
Review Us
Brian W.
5 out of 5
11/21/2024
Tom is always very good with me and my vehicles
Christipher W.
5 out of 5
11/16/2024
Was really pleased with the service I received.
Jeff R.
4 out of 5
11/14/2024
This time was great. Time before, a bit disappointed.
Ronald F.
1 out of 5
11/13/2024
The lady scheduled our appt on wrong day. She said we was covered under warranty, even when the other guy said we wasn't. Paid close to 400 for labor and wasn't even there 1hr and a half.
Kristi W.
5 out of 5
11/12/2024
Gina was very extremely helpful!
John B.
5 out of 5
11/12/2024
Tom is a very knowledgeable person and does a great job
Heather S.
5 out of 5
11/12/2024
Tim was great to work with this time and the last 2 times.
Lisa F.
5 out of 5
11/11/2024
Excellent Customer Service
Ryan M.
1 out of 5
11/10/2024
When we bought the vehicle, it was leaking from the rear end, took three times of it being there to resolve the issue. It should not have been leaking when we bought it.
John H.
4 out of 5
11/10/2024
Tom was a very nice polite and professional. I felt like I was talking to my best friend when he called and kept things open honest and right to the point
Bob M.
5 out of 5
11/9/2024
Alex is great to work with. He is a very dedicated and thorough employee.
Scott K.
5 out of 5
11/9/2024
Great service!
Karl B.
5 out of 5
11/7/2024
Prompt service excellent job
Michael D.
5 out of 5
11/7/2024
Everyone was very professional and could answer any question I had they did a great job
Teresa K.
5 out of 5
11/6/2024
Thank you so much! Tom Spencer is great! I truly trust him!
Sandeep P.
5 out of 5
11/2/2024
Efficient
Donald M.
5 out of 5
11/2/2024
Great service for the truck I LOVE!
Michael O.
5 out of 5
11/1/2024
Nothing but top quality care and professionalism. I am 100 percent satisfied with my experience at Bob Thomas Ford!!!
Ryan M.
1 out of 5
11/1/2024
Bought the vehicle 2 1/2 weeks ago. As of tomorrow it will have been in there 3 times so far. We got it back Monday and it was worse than we dropped it off. Not happy at all.
Mark S.
1 out of 5
10/31/2024
One dent was fixed the other dent was not done.

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