This will hopefully/regetfully willbe my last visit to Bob Thomas Ford. I had purchased three vehicles- two Explorers and an Aviator - and probably would have bought another Aviator. Plus a fourth Explorer for one of our managers. But the service end of things just got to be too much work. Nothing against John.. He did his job very well.
He was the messenger not the issue. I attribute part to the serious accident damage to the car. But there was too much rework. And fixing the fix. In all my company cars, I had never bought the same brand twice (always U.S.) until my first Explorer. Then three with you. Moving on now.
It’s too expensive too diagnose specific misfire , it’s not random misfire and also not wiring issue, if it was worst case may be you will need a week to run diagnostics considering labour charged. Also bill doesnot mention the labour time exclusively. With all Technology you have you are charging just exponentially. Also when someone calls tell them clearly it’s 160$ an hour and we MAY OR MAY NOT CONFIRM ISSUE so people don’t even dare to drop their car. No wonder why people buy Asian cars.
Joe took great care of our vehicle and was pleasant to work with. I would highly recommend him to anyone. Thanks for the great job. Truck looks great with the new shoes.
Service was great. The only complaint I have is the diagnostic cost to tell me it was battery.
Very patient and tried to help us as much as they could
Absolutely wonderful experience. Thanks so much.
Service was finished a head of schedule and my truck ran great afterwards
Paid over $200 to fix problem but problem exits.
My experience at the dealership was and is always pleasant. Tom is always friendly and courteous…and helpful.
Everything was great good work nice people happy with my s r vice
Gina was amazing, but she had to leave and then things went downhill. First I was overcharged. When my daughter went back to ask what the discrepancy was, they did void it out and charge the correct amount. But if my daughter didn’t call me right away I would have paid almost $70 over my bill and I don’t even know why. There still is confusion on whether or not the windshield recall was completed or not. Gina said you didn’t have the part but they thought it was done so…..?!?
All good except the employee in the van racing around and flew in front of me. At least one of us was paying attention.
Low and his team are great! Very thorough
I feel like family and they are always quick to get me back on the road.
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social