A check engine light came on in a used car that was purchased from the dealer less than a week earlier. A diagnosis could not be determined, but I still got charged the diagnostic fee. Although I understand that the service center incurred labor costs, it seems unusual to be charged when a check engine light is on and a diagnosis could not be determined.
They were to rotate & balance my tires. They only rotated the tires. I was in the car ready to, looked at the bill. No balance! I went back in. Da oh that will be at least another 45 minutes. They had the tires off before. I wasn’t happy and just left. PS: I told them I wanted the tires balanced when I called & made the appointment and again when I got there. Do they pay attention to the customers?
Wade manage to work me into the schedule on a VERY busy Monday morning.
It put my heart to rest knowing what was wrong and getting it taken care of promptly. He was courteous and professional. Thank you, Wade and FORD.
The service tech went above and beyond staying late to complete the services that I requested. I am very appreciative. Thank you.
Tom was very helpful, professional and kind during my visit.
Tom convinced me and he was not wrong. The brakes work great!
I really appreciated the honesty of Wade. He was also very patient & polite dealing with my hearing disability. You should be proud that he is apart of your team!
I was in and out quick with my oil change, and everyone was very friendly.
They were curtious, friendly.fast service,and professional.
Wade kept me informed of the repair and was done when he said it be also he is a friendly person James the mechanic done a very good job would herald with wade again and also would want James to do the work on my truck if it needed repairs give them both a raise
Mechanical service has been good. The follow-up to the factory defect in the paint on the rear bumper was pathetically lacking any type of commitment from either the body shop or the sales department. A very bad experience for a new customer.
Doug Cope
John was super, really happy with car.
They have always done a good job they have serviced my vehicles for at least 15 years
Perfect service as always
Explained everything that was done and gave me paperwork for up coming things that need to be done on car.
I appreciated the fast service
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