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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2424 reviews 62%
4 star 908 reviews 23%
3 star 122 reviews 3%
2 star 200 reviews 5%
1 star 267 reviews 7%
Review Us
JOHN H.
5 out of 5
3/31/2022
I worked with Michelle today she was very helpful as always .
Sandra K.
4 out of 5
3/31/2022
I have been a long time Demmesion/Bob Thomas customer. Customer service is always outstanding. Today I came in for an oil change, 2 other issues where brought to my attention and resolved in a couple of ours. ??????????
ELLEN U.
5 out of 5
3/31/2022
Love your service team. Very efficient! Michelle is a God send. Wonderful
Beverly G.
5 out of 5
3/31/2022
My first experience at Bob Thomas Ford. From my initial conversation with Rick, he was information and friendly. Everyone was professional and friendly. I received a text and phone call to announce my car was ready. I’m very impressed.
Karen B.
5 out of 5
3/30/2022
Will do
Peter R.
5 out of 5
3/29/2022
Thank you!
Brian G.
4 out of 5
3/27/2022
The wait was pretty long today. Could use another Tech to improve throughput!
FRANK O.
4 out of 5
3/25/2022
Came in right at 5pm could have easily said sorry but took it upon himself to perform the necessary work. Even if it was just a simple pair of wiper blades that I could have done myself the personal touch of taking care of my vehicle was awesome.
Brian B.
2 out of 5
3/25/2022
I was happy with the service, but checking out takes way too long. When I pay in advance it shouldn’t take 15 minutes to get my keys and paperwork.
JACK B.
1 out of 5
3/25/2022
Unable to diagnose the problem. Can I get a refund for the extended warranty I purchased from your company?
Foundation Doctor.
3 out of 5
3/25/2022
Built Ford tough
Kenneth S.
5 out of 5
3/24/2022
The team was very professional,and the work performed was done in a timely manner. Thank you.
Kenneth S.
5 out of 5
3/24/2022
The team was very professional,and the work performed was done in a timely manner. Thank you.
Jessica C.
5 out of 5
3/24/2022
Always GREAT seevice. Appreciate yiur guys.
Gregory H.
5 out of 5
3/23/2022
Fair service!
Jerry Y.
5 out of 5
3/23/2022
All is well
LESLIE C.
5 out of 5
3/23/2022
Love the service and staff
John D.
5 out of 5
3/22/2022
Quick and easy.
Deb B.
5 out of 5
3/22/2022
This customer is very satisfied with the efforts to troubleshoot my truck issue. Tom did a good job communicating.
Mary Lou.
5 out of 5
3/22/2022
I was happy that the work on my car was completed in such a timely manner

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