I requested full synthetic oil, I was not given what i requested. Now I have to spend an additional hour waiting on another oil change.
I have always felt that I have been treated fairly and I have always been pleased with the service that I've had from Bob Thomas Ford
Everyone was friendly and helpful from the time I walked in until the time I left. Your team provided me with great customer service in a timely manner. Thank you and I would highly recommend you.
I am 100 percent pleased with the service and the way I am treated. Professional staff and employees. Would recommend everyone to use your service.
Done much sooner than anticipated, very pleased.
Tom Spencer does a great job. He listens to the needs of the customer and wants to make sure the needs are met. He also provides information timely.
I am very satisfied with Joe’s commitment to find a solution to my AC problems! He’s always provided courtesy and honest assessment of possible solutions for my vehicle issues! I will not hesitate to call him if I would need his professional service and advice should something develop in the future!
Great service. Quick.all questions answered. Highly recommend!
Thanks for an overall great experience. Work was done in an expeditious manner. Staff was friendly and helpful.
I was charged $137.00 for the door handle (2017 Ford Edge). I looked it up online at the official Ford site for parts. I was shocked to discover the genuine part was listed at $79.00. I showed my findings to your service manager. She just smiled with embarrassment. I have been a loyal client to both to the Ford Motor company and Bob Thomas. I was truly saddened by the unfair charge for the part. Best Regards - WILLIAM M
My experience with you guys and getting my company car serviced was terrible. My car was there 2 weeks. 2 weeks of calling talking to multiple people with no answers except someone will contact you. I finally talked to a lady maybe Michelle not sure but within a couple hours I had the service order complete and by next day had my car back to find out it was a battery. Now that was 2 weeks of not having my car when could’ve been fixed the first few days it was there. Definitely need to do better with your communication so this doesn’t inconvenience the next customer:
Tom and Michelle have always done an excellent job for me.
With them on the job you have a regular customer!
No rental car as promised, couldn't find me on the schedule when I showed up. Gave us some crappy rental car that couldn't fit our family and now there is wheel noise coming from my driver's side wheel after the repair. I'm afraid to call amd schedule anything because nobody cares about us or my family's needs.
Very professional and helpful
Excellent service as always!
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