Vertical efficient, treated great
Thanks
He was friendly, courteous, and efficient. He did a good job.
The service guys were great but the light came back on in a few miles so there’s something that still needs work. I’ll have to check at another dealership as I’m driving across the country. Thanks for trying, though.
John and everyone did a great job. Thanks so much.
Great job and very time efficient
Michelle and your staff yesterday and today couldn’t have been kinder or more professional . I was very satisfied with your service
Very quick and very easy. Keep up the good work.
Michelle helped me order part that I needed for Lincoln repair. She's always helpful as well s s Tom, who was busy with service calls.
I am very happy with the service you guys provide I know when I take my vehicle there it’s going to be fixed right the first time around. I want to thank the entire service team especially bob for being so patient with me and all my concerns thanks you all Corey W
You guys were very professional and courteous
Always great service and friendly staff
Tom usually gets me fixed up when I need something.
Tom is great,very helpful and informative!
In addition to the repair, the service was also supposed to include replacement of a recall item. It was requested at initial contact, assured that it was a separate ticket when the car was dropped off and would be completed, and was again assured it would be done during the phonecall to relay part and cost information. When arriving tonight to pick up my vehicle, I learned that it was not done and I now have to schedule another service appointment to get it completed. Michelle provided excellent service recovery and customer service in real time and I appreciate her efforts to correct this missed opportunity for an excellent experience with Bob Thomas.
Please don’t reach out to me. I was skeptical of the extra preventative maintenance that I was told I should’ve had done. While I appreciate the concern for my vehicles care, I was advised this was a bunch of extra “fluff” that is not necessarily needed at this point. My brake fluid and coolant was also not topped off. Your website states you top fluids off with any type of service. This took 5 minutes at most to do elsewhere.
One positive-your courtesy driver is a nice man and he was timely.
Your work was greatly appreciated.
Thanks for your service.
Apparently my vehicle isn't being serviced properly when I bring it in. I was told today that my brakes are in the red at 1mm and they needed to be replaced right away. I was told at my last service (only 3 months ago) that my brakes were still in the green at about 6mm. No way of went through my brakes that fast. Also my filters were filthy but they were good last time too. Not happy.
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