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Real Reviews From Verified Customers

Service Center Review Summary

5 star 635 reviews 63%
4 star 240 reviews 24%
3 star 38 reviews 4%
2 star 49 reviews 5%
1 star 53 reviews 5%
Review Us
Lee E.
5 out of 5
11/6/2023
Outstanding service Very pleased
Jen K.
5 out of 5
11/5/2023
Much quicker service than I anticipated, the lady at the front desk was helpful and nice, waiting room comfortable and super clean bathrooms, will be back. :)
Roberto R.
3 out of 5
11/4/2023
PROACTIVE customer service would be appreciated.
Anthony I.
2 out of 5
11/3/2023
It should never have taken over two weeks to fix my car and this should have also been known when i btought it in a week earlier. Though your associates were very nice and polite i am not satisfied
Josh S.
5 out of 5
11/3/2023
Very Professional as well as charming personality
David K.
4 out of 5
11/2/2023
Fair price.
Joseph B.
1 out of 5
10/30/2023
When I went to pick up the car there were messages on the dash. I think the tech nor the service writer actually checked the car when they were done. Now I cannot trust the work Vernon VW service does. I left them my car for a week while I was on a trip now I don’t have a car to drive because I didn’t take the car. Highly disappointed.
Wayde S.
5 out of 5
10/28/2023
All good!
Gail B.
4 out of 5
10/25/2023
Yesyes
Mark M.
3 out of 5
10/24/2023
Came in for tires. A few weeks prior had my 50k- mentioned a squeak/rattle. The noise “ could not be replicated”. Thankfully during the test drive of new tires Janes heard the noise. So hopefully when I bring the car in again. That issue can be fixed
Jennifer V.
1 out of 5
10/24/2023
Car smells so strong of chemicals it’s causing headaches. Services were told to happen that did not.
Jeffrey D.
5 out of 5
10/24/2023
Thank you
Nadia W.
5 out of 5
10/23/2023
Five stars!!
Robert S.
3 out of 5
10/22/2023
i am missing my front license plate is it in garage
Julie H.
5 out of 5
10/18/2023
Thanks
Colby L.
5 out of 5
10/17/2023
Car went in and came out how I left it! Completely happy how my first experience turned out! I’m going to highly recommend you!
Christopher K.
5 out of 5
10/13/2023
Thank you for such a pleasant experience in a timely manner.
Bruce S.
4 out of 5
10/13/2023
Waited for service and it was completed in a timely manner.
Kyle L.
2 out of 5
10/11/2023
I made an appointment well in advance. I called and I did my due diligence, and spoke with staff, informing them of the issues I was having. I explained to them that I had a warranty for Simoniz. I was told that my issue would be covered and I booked my appointment. I drop my car off and I’m told that the Services will not be covered and the dealership is unable to provide me with a copy of my warranty. Not sure how you guys keep records. Overall though from the day after I bought the car, I have regretted it
Valerie T.
5 out of 5
10/6/2023
Excellent service and customer service all my concerns was answered. Great job guy’s ????????

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