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Real Reviews From Verified Customers

Service Center Review Summary

5 star 635 reviews 63%
4 star 240 reviews 24%
3 star 38 reviews 4%
2 star 49 reviews 5%
1 star 53 reviews 5%
Review Us
Ricky K.
5 out of 5
3/19/2022
Great service will recommend to all
Lisa T.
5 out of 5
3/18/2022
Dianna Roberts is very nice person very caring about the customer.
Eugene Y.
5 out of 5
3/18/2022
Alexajanise was very helpful
Alex D.
5 out of 5
3/17/2022
Quick turn around and satisfied with the work! Above and beyond as always
Denise M.
4 out of 5
3/14/2022
Very happy with your dealership
Alison F.
5 out of 5
3/14/2022
Experience was great! Always pleasant and helpful!
Robert P.
5 out of 5
3/13/2022
Customer service was very satisfied very happy with the service.
Dwayne C.
1 out of 5
3/13/2022
I went there with my car no check engine light and when I was leaving there was a check engine light.
Aniello M.
5 out of 5
2/26/2022
James always is ready to accommodate my request when coming in for service.
Porter G.
1 out of 5
2/18/2022
My car stayed for almost 3 weeks, yet I was told every time I called in the first 2 weeks that “it will be done tomorrow” which gave me no timeframe of when I would have a vehicle. I was never called to be told that it wouldn’t be ready either, every time I had to call to find out. I got the car back with multiple major problems that it didn’t go in with, as the tow truck driver who dropped it off can confirm. The service manager tried to tell me that it did in fact come in with these problems, even though he himself later confirmed that at least one of the problems was caused by Vernon VW. I now am stuck with multiple major problems with my car that I didn’t have when I dropped the car off and have missed multiple work days because of the staff’s poor communication not giving me any time frame to know I needed to find an alternate vehicle. This was the worst experience I have ever had with a garage in my life.
Salvatore P.
5 out of 5
2/3/2022
Best service ever.James treates you like you were friends forever.
Mitchell D.
5 out of 5
2/1/2022
Jimmy and Diana were amazing, kept in touch. Answered my questions and were honest with me. Best service I could’ve gotten.
Andrew G.
2 out of 5
1/25/2022
This is the second time I've brought my car there to fix the same problem. The problem still isn't fixed with my heat. Third time's the charm maby... I'd be better off doing the job myself.
Andrew G.
2 out of 5
1/25/2022
This is the second time I've brought my car there to fix the same problem. The problem still isn't fixed with my heat. Third time's the charm maby... I'd be better off doing the job myself.
Francisco R.
1 out of 5
1/15/2022
Took the car for oil change, when I drove the car in the afternoon low oil warning, checked under the car and oil is dripping sent a message to service about it. I expect the issue to be solve by Vernon Vw tomorrow, cannot drive the car back with no oil on the engine
Katherine A.
5 out of 5
1/8/2022
Everyone in service is fantastic, it’s why we keep coming back!
Ryan B.
1 out of 5
12/31/2021
My keys were left in the center console overnight with the doors unlocked when I called yesterday and said I won't be able to pick up my car and to please lock my doors and I would be by today to pick up my car.
Thomas G.
5 out of 5
12/31/2021
Good service Thanks
Sean M.
4 out of 5
12/29/2021
Thank yoj
Rebecca M.
3 out of 5
12/24/2021
Took me in on short notice, checked it out and sent me on my way

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