Steve was very professional and respectful he was ready to help me out he's remarkable and outstanding
Estelle was very pleasant to work with. Explained all the charges well. I also appreciated the car being washed. A nice bonus.
She was quick to give me status updates and explain everything that was going on
She is the first service provider that actually got back to me efficiently and kept me informed in a long time of coming to Toyota very happy with her performance and attitude was fantastic
Steve has always taken care of me and my Sienna,I commend him for a job well done.
Bo is a local, state, and national treasure. He provides above and beyond customer service, and clearly explains service plans. Top rating!
She was great. Enjoyed working with her!
Janice Acosta - very pleasant and helpful - a pleasure to work with her
Miss Acosta is so nice and does her job well. I’m so satisfied!
She was really nice and informative.
Janice was super friendly and clearly explained the work that needed to be done. Super helpful.
Hola si muchas gracias muy profesional en su trabajo el carro en buenas condiciones
The advisor suggested to do 2 additional work and told me that it can be done in an hour and a half and I agreed. After that time I was told that one of the recommended work was not performed because the hour and a half ran out. I suggested to the advisor that she should have checked with whether I could wait to get the job done. She said that the time for the job couldn’t be extended because that was promised and that was it. it soundex to me that the policy is to honor the tome promised was to be kept to improve customer's satisfaction but it backfired in my case. i asked to speak to the manager to voice my complain and at some point he said that they could do the work if i wanted or could wait longer but the advisor daid that she already tried yo do that but there were no technician available which confirmed my suspicion that she was given a time to do the job and if it couldn't be done they just move on to the next job. Now i have to make another appointment to have the work done and waist half a day to get the job done. I am asking that management give me a call regarding this issue and how they will correct the wrong.
Bohdan is very courteous & helpful with any questions I asked.
Janice DeCosta was awesome as usual
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