Hartford Toyota Superstore Auto Repair Service

He was the best!

She was great and the service was real good

Hugo always takes excellent care of our me and our vehicles!

Everybody did good job

Janice is the best service advisor I’ve ever worked with!

Steve explained everything well and my service was quick and easy.

Yes, I am satisfied. I am bringing my tow cars tomorrow for services. Thanks

They did a great job

Everything went smoothly. Arrived 15 minutes before my 2 o’clock appointment and vehicle was serviced and paid for by 2:45.

Not having an appointment, I was happy about the time frame it was done. Thank you.

Hugo was helpful and took care of me immediately.

Hugo was fantastic! He was professional, knowledgeable and polite.

I have been going to Hartford Superstore for over twelve years and bought two cars there. Every year service gets worse and worse. It took just under two hours for JUST an oil change. Nothing else. And no car wash. Gentleman told me 90 minutes and I said okay hopefully sooner because I have to leave for work a little after 90 minutes. Absolutely ridiculous it takes that long. Oil changes should be under 30 minutes or worse case an hour. I saw at least three people pull in 20 minutes after me and leave almost twenty minutes before I did. Which is wrong. When I jumped in my car and leave I noticed my clock was an hour and a half later. Strange. Which no idea how and why my clock was changed for just an oil change. Best part is the clock isn’t part of my radio. so not completely sure why it was changed. To better help customers in the feature I would be more communicative when it comes to service. Maybe a text saying the tech just pulled your car in and working on it. And follow up text saying the tech is wrapping up and then giving your car a wash for you. Better communication goes a long way. Also being more personable and friendly with customers helps as well.

Yes Steve is a good guy he try his best to look out for my interests.

Good service

Yes very satisfied with the prompt service

Yes

Bo is responsive and knowledgeable and very professional.

Estelle welcomed me and made me feel at ease. She took the time to sit with me and explained what the technicians diagnosed and needed attention with my car.

Thank you Hugo for making my experience quick and informative. I appreciate the time you took explaining to me what services my vehicle could benefit from and confirming my appointment as soon as I got there.