Caesar was good! Good service!
I am completely satisfied with the service I received.No complaints with the service A job well done. Thank you.
Took care of all my recalls instead of the one I came in for, car running well and happy with the clean waiting room and friendly atmosphere
Very helpful and friendly.Good to do business with.
Always very bad experience. This time key( was not in my vehicle. I went back to dealership and asked for the key back and no one was able to help me out and they brought me to manger explain him when I got my van back there was no key inside vehicle and he didn’t even had time to listen to my story and I was told they will be contacting me once they find it and they never called me and I called them back and no one response me and this time I am using my second key
I appreciate Bo. He always takes excellent care of me and keeps me informed
Of the work needed to keep my car in the best and safe condition. I highly recommend him.
I didn’t have an appt. but they took me in. I had something hanging under the car and it was fixed within an hour. Left with piece of mind!
He's great. Helpful and kind. Thank you!
Very friendly and efficient service.
Expensive for a oil change
Bo was friendly and made me feel assured that my car was in good hands. He also provided me with the information I wanted to know. Excellent service.
Amazing representative. Love how honest she was , very detailed and informed.
Mr myta was very professional during all phases of my interaction with him, he represented Hartford Toyota well.
He’s very good. He explained me all issues about my car. And always he’s very polite and very professional.
Steve continues to provide the highest level of professional service and very pleasant to deal with.
- Went in for a scheduled oil change and tire rotation at 9:39am.. Thinking I could make it to work on time for 11:30am. Service advisor Steve Elliott indicated I should be done by a little before 11am, I was okay with this. I was not notified it would be taking longer, instead I had to look for him and ask him when it’d be done for him to tell me he “doesn’t know, maybe 20 minutes”.. At this point it’s around 11:20am. No sense of urgency or apology for the delay, nothing along those lines. Then he tells me that there’s some repairs that need to be done ASAP, I tell him they cannot be done today. I was told that my driver belt was “soaked in oil”, which, thankfully I know a bit about my car and checked it out when I got home. Belt was not oily whatsoever, not a drop of oil. Not only did they waste my time, but they also flat out lied. I bought this vehicle new at this same dealership over a decade ago, and have been servicing it at Hartford Toyota since. This is the last time I will receive service from Hartford Toyota, unfortunately. I don’t typically write these, as I fear they’ll impact someone’s job, but I feel they tried to take advantage of me, and that is not okay.
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