After getting my vehicle back from oil change and tires rotated, I noticed that the oil life was not reset to 100%, and the tire air pressures were not reset. The customer service individual was informed that the air pressure in one tire was low and I asked her to please check that. She insured me that it would be taken care of. This is the fourth time the gauges have not been reset. Twice for the oil, once for the tires, and the last for a fuel filter. Today I was so frustrated upon seeing that oil was not reset, I decided to just reset it myself. Then I looked at the tire pressures and they were the same. I went back in and spoke to the customer service individual and let her know what had not been completed. She referred me to the customer service manager. He spoke with person who did oil change and tire rotation. They went out to my vehicle. The mechanic pulled my truck back into to shop and added air to the tire I had originally asked to be looked at. He reset air pressures gauge. The manager stated he was glad that I informed him of the problems and apologized for any inconvenience. I understand a common mistake, but this is getting to be a regular occurrence!!!
Logan did a great job getting my truck serviced in a timely manner.
Jennifer takes great care keeping my truck running at its best
Jennifer is an amazing asset to your company.
Logan did an excellent job.
Jennifer is the most conscientious and informative service advisor I have dealt with in the last several years. She puts customers first and shows that she appreciates them. I would recommend her to anyone that ask who to see to get their vehicle repaired or serviced. Star Dodge should be grateful to have this employee.
Logan is the best, he always works me in, and ensures everything is complete in a timely manner.
Johnny Jemenez did a poor job of communicating with us and did not respond to our questions other than using canned text messages. The work done on my car was very good.
Very kind , courteous, thoughtful, informative and helpful
Everything is going well with the car and service
He was super nice! Didn’t know if they could get my van back same day but he did! He was very prompt a polite! Will definitely ask for him in the future!
Joshua helped in every way to get us back on the road very professionally
Great customer service! Thank you!
Very professional and honest. Thank you again!
Got me in right on time and took care of the maintenance
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