About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 1992 reviews 68%
4 star 620 reviews 21%
3 star 60 reviews 2%
2 star 120 reviews 4%
1 star 145 reviews 5%
Review Us
Valerie D.
2 out of 5
9/18/2023
This is the 2nd time my car has been there and they asked if I like my car washed... I say sure... then I pick up the car and the car has not been washed! Wonder what else did they not do, that they say they did.
Vincent N.
5 out of 5
9/18/2023
Both employees were professional and very helpful.
Barbara P.
5 out of 5
9/17/2023
Customer service is always on point Service is great they always tell you everything you Need to know about your car
Michael S.
5 out of 5
9/17/2023
Another 5 star experience at Matt Black Kia. Fast, professional, and friendly service.
Fallon M.
2 out of 5
9/17/2023
The service is overpriced and the complimentary car wash was a waste the car was filthy still and they placed the service sticker far over and left the glue from the previous all stuck to the window maybe my expectations were set too high and maybe they only to the outside of the car but they surely hyped it all up when buying the car. The cookies were the only good part of the driving tye 45 min just to get the service done.
Adrienne A.
5 out of 5
9/17/2023
Service was excellent ????????????????????????
Jeanne P.
4 out of 5
9/16/2023
Very long wait though satisfied it was fixed
Betty A.
1 out of 5
9/15/2023
hi, I have tried to communicate with someone in service since I left the location this morning, sent a message but no answer, when I left my car it didn't have any mechanical problem that inhibits driving the car it didn't have the engine light on, but 10 minutes later that I left your location it started kind of slowing down while I was driving. the sound that it had when I brought it in the sound was like a dry rubber. Also I need a copy the intake form that the technician completed when I dropped it off please have someone call me as soon as possible. thanks Betty
Jodi W.
5 out of 5
9/15/2023
Dominique is always so proffesional, kind, and pleasant when I come in for service. She keeps me updated about my vehicle and is very helpful to answer any questions that I have. It is always a pleasure when she is handling my vehicles service.
Elyse W.
5 out of 5
9/15/2023
Emily and Katie are the best !
Norman G.
5 out of 5
9/15/2023
Everyone was well trained, efficient and polite.
William E.
4 out of 5
9/15/2023
Tori is great
Keith W.
5 out of 5
9/14/2023
Matt was very informative and patient with all my questions.
Gary T.
4 out of 5
9/14/2023
Matt was terrific from start to finish. Took me in, verified what I needed done, explained what was found on the initial inspection, and kept me updated throughout the process. A perfect service experience.
Glenn P.
4 out of 5
9/14/2023
Service was fast in response to the battery issue. The service was slightly unexpected from having purchased less than two months. Do you think the problem was already on battery or something going when I was driving to cause the battery to fail. (Too much phone charger usage or other things.....
Donald F.
4 out of 5
9/14/2023
Matt was on top of the whole repair deal ,he informed me of all the possibilities good and bad and managed to save me some money as well. We did communicate through text as I was at work all day and it made me feel at ease. Well done matt . Thank you kindly.
Jacqueline S.
5 out of 5
9/14/2023
Thank you
Joan W.
1 out of 5
9/13/2023
hopefully the service was OK but I got my driver side carpet back with all sorts of oil stains AGAIN. what is the deal you can’t afford those paper covers? I need it cleaned again. Which means another half day off work. Don’t appreciate it.
Ernest B.
5 out of 5
9/13/2023
Emily Figueroa was very polite and professional, and I gave her five stars
Tori S.
2 out of 5
9/13/2023
Horrible service, you have to call parts to get a service rep on the phone because they DO NOT answer the phones at any point during the day but then when you go in person you see 5-6 people just hanging out. if you have someone's car that is being repaired due to a kia fault for a month you should be answering the phone and keeping people in the loop. they left my car (along with dozens of others) with a broken window in the lot for 3 weeks while they waited for parts in pouring rain. If i knew that i would leave with more damage i would have never brought my car here. this whole experience was so terrible i'm going to be getting a new car and will never drive a kia again. i called around to other local dealerships to see if this is normal and they were shocked that this is how you handle business.

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.