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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1992 reviews 68%
4 star 620 reviews 21%
3 star 60 reviews 2%
2 star 120 reviews 4%
1 star 145 reviews 5%
Review Us
Evelyn J.
5 out of 5
9/30/2023
Torey was very professional and the work done on my vehicle was done in a timely manner.
Felicia M.
5 out of 5
9/29/2023
Matthew was great, he greeted me with kindness, and compassion. Very nice young man.
Carlos O.
5 out of 5
9/29/2023
Nice easy service
Kevin S.
5 out of 5
9/27/2023
Tori was awesome great service also the tall blonde was super helpful
Justin K.
5 out of 5
9/27/2023
Katie was amazing! Super friendly and informative on things that needed to be attended to on my car. High praise to Katie!
Timothy L.
5 out of 5
9/26/2023
Great pleasant service 5 star
Greta C.
5 out of 5
9/25/2023
Incredibly efficient, polite, helpful- wonderful experience
Robert J.
5 out of 5
9/25/2023
Na
Ann S.
4 out of 5
9/24/2023
Katie was very understanding. What was a horrible day that could have been so much worse had I been on the parkway north, after cleaning up the abundant amount of oil from my engine with brake clean and power washing from the prior week. She took the time to throughly have my vehicle checked out to make certain that the replaced seal did not leak and all the components that had been wet from the cleaning causing misfires and a wet engine and wires. She had a loaner available for me. And had Steve the tech talk about the issues that he and Jesus had discussed. So having my van back and running properly is great. I appreciate the fact that techs are kia certified and even staying later than their shift to try and rectify the gasket cover and oil and smoke. The oil had spewed out and the belt deteriorated. So, I’m glad that what I thought was a blown engine. Turned out to be soaked spark plugs, wires and coil. I think they were replaced and oil as well because the engine was wet from power wash. Thank you Katie, Steve and Jesus.
Maria D.
5 out of 5
9/24/2023
Matthew Vasquez did a great job keeping me informed about the service on my car. He was very attentive to my initial texts and present when I picked up my car in the evening. Thank you!
Debra F.
1 out of 5
9/23/2023
Couldn’t complete service (recall) and charged for tire rotation which didn’t happen. I had asked for coupons for the service so I was told I had $25 off so that was ok. Not upset, guy was nice enough and it wasn’t anyone’s fault they were very busy, but you asked!
Francisco M.
5 out of 5
9/23/2023
I appreciate your help. Thank you very much Dominic.
Kathy W.
4 out of 5
9/22/2023
Good experience today!
Odessa T.
5 out of 5
9/22/2023
So far so good
Hope M.
3 out of 5
9/22/2023
Please don't send survey. My position is too demanding of my time. I refuse to answer surveys; unless you are paying for my time.
Tawana A.
5 out of 5
9/21/2023
Thanks. You see u in the future ????
Ronald C.
3 out of 5
9/21/2023
Everything was outstanding
Jessica B.
5 out of 5
9/21/2023
Matthew was AMAZING! Quick, thorough, friendly! I will always choose this dealership over one that’s 30 min closer!
Patricia K.
4 out of 5
9/20/2023
Yes I will complete survey
Christian U.
5 out of 5
9/19/2023
Very professional and attentive

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