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Real Reviews From Verified Customers

Service Center Review Summary

5 star 596 reviews 71%
4 star 158 reviews 19%
3 star 13 reviews 2%
2 star 31 reviews 4%
1 star 46 reviews 5%
Review Us
Shirley C.
5 out of 5
12/7/2020
Okla was very helpful and honest.
Melissa S.
5 out of 5
12/6/2020
Always very efficient dies great job costermer service great
Cathi C.
5 out of 5
12/5/2020
Great fast and friendly service
Alex F.
4 out of 5
12/5/2020
Helped me with explaining my tires
Glenn M.
4 out of 5
12/2/2020
Your service dept met my expectations
Melinda H.
5 out of 5
11/29/2020
Always very professional and courteous. Calls you by name and is very courteous and respectful.
Carla S.
5 out of 5
11/25/2020
Good service, got me in and out fast.
Customer B.
5 out of 5
11/25/2020
Good service
Joelda G.
5 out of 5
11/24/2020
Always pleased with the service on my Dodge Ram and the friendly professional staff.
Arick H.
4 out of 5
11/24/2020
Okla is an awesome Service Advisor. Even though he is currently overloaded, he still takes the time to make each person feel like they are the top priority.
Katie D.
1 out of 5
11/23/2020
The oil change was fine and I really appreciate the guys looking at my front end of my Jeep Wrangler, so that I knew I didn’t need to file an insurance claim. However, after I left big spring and headed back to Midland, I noticed the driver’s side hood latch was not locked. When I pulled over to lock it, I realized it was broken. I’m not sure what they were doing with it when they were trying to unlock it before they realized it needed a key that I had provided to the service tech at the front desk, but now I’m going have to buy a complete replacement because my hood only latches on one side. This is going to cost approximately $100 to $150 to repair, plus time to install because it’s really an inconvenient install. I would really appreciate some kind of credit to reimburse me for this.
Kristy B.
5 out of 5
11/21/2020
Okla was very helpful throughout the process. Always kept me up to date on what was happening with our vehicle.
Steven G.
5 out of 5
11/12/2020
Renee Page is a fantastic service employee. She always takes care of me very professionally. Star needs more employees like her. She is first class!
Richard B.
2 out of 5
11/11/2020
Kept my vehicle for a complete week and the work was not begun or completed I still have the problem with my ram and will take it to a different place even though it is on warranty the person that sold the ram to was great the service department stinks
Jerry J.
2 out of 5
11/10/2020
Was told when I bought the new truck I would have some oil changes with my vehicle.. took them away because I don't drive as much as others... won't happen again...
Melinda H.
5 out of 5
11/10/2020
Okla is very professional and very knowledgeable. He always greets me with a smile and ensures the best service experience.
Paul S.
1 out of 5
11/6/2020
I was charged a diagnostic fee even though I had extended warranty. It would of also been convenient if they called and communicate on the status of my vehicle. My truck was in the shop from Saturday till Wednesday. I would have to call occasionally to see the status. The must upsetting part though was the fee, especially during this pandemic and was collecting unemployment. I’m back at work now but I’m trying to catch up with debt.
Roscoe M.
5 out of 5
11/5/2020
Went above and beyond
Terry W.
5 out of 5
11/3/2020
Work was completed in a timely manner. Ms. Page kept me informed of the status. Work is professional quality.
Ione R.
5 out of 5
11/1/2020
We appreciate her taking care of all the recalls on the vehicle in a timely manner. I appreciate her notifying once the vehicle was ready.

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