We had the 12v battery replaced last week and asked if any service was due,was told no,6 days later a oil change was due, Customer service has gone downhill since new management took over, we will look elsewhere In the future
Great job! I was kept will informed and the work was done in a timely manner.
Hlousek-Radojcic, Alenka.
Bill took time to explain what was needed to be done and all was completed efficiently.
I am always very satisfied with the service I have gotten from Toyotaworld here in Newark, Delaware
Bill was very friendly and knowledgeable. Very satisfied with customer service. Thank you
William Chaffee. Was very helpful, and understood the issue and I really appreciated his help.
I was very impressed with how quickly my car was serviced. It was ready, with additional services, two hours after I dropped it off at the service center. When I arrived to pick it up, it was not on the lot. Even more alarming, no one had any idea where it was. My service manager then went on to help other customers instead of alerting others to the mistake. I waited 20 minutes before the manager politely inquired if I had been helped. When he entered the picture, there was a more active search. It was finally determined that my car had been mistakenly sent to be detailed. I then waited another 10 minutes for a rental car so that I could attend my son’s volleyball game. I replied that I would return between 5:30 and 7:30. When I arrived at 5:50, my car was not there. We then waited 15 more minutes for it to arrive. I do appreciate being given a rental car so I could see my son’s high school game (he is a senior), but I did not appreciate the extra 80 minutes I spent in transit and waiting on a car. I have been a loyal customer to Newark Toyota ever since I bought the car there in 2012, but I did not feel valued today. Thank you to the manager and rental car representative for their apologies and willingness to remedy the situation.
I was charged for things that I wasn’t supposed to be charged and nobody noticed it. Have I not gone through charges myself I wouldn’t have known. But representative was very helpful in requesting refund to me.
Thank you,
Dave Ferguson is the best worker that works at Toyota, every time I visit I have the best experience. He never let’s me down and always fits me into the schedule!! 10/10 service .
I am always satisfied with Frank Delguerio, very professional honest knowledgeable. Have had the pleasure of expertise on other visits.
Your car wash was closed today at 2:45pm when I drove over. For $1800 bucks, I would have expected you to do this for me yesterday!
Thank you for the great service and follow up on my concern ????
The buffing of the car missed a lot of spots
Great service and the staff was pleasant
We trust Bill to only recommend what we need and he always has our best interest in mind.
Bill Chaffee gave me prompt, excellent service
Great help!
I appreciate how Chuck explained everything and kept me informed of the process. I am completely satisfied with the service I received!
Toyota service has always been there to give my car servicing as soon as they could. Very much appreciated.
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