I was shocked to see white bumps of something white all over my beautiful brand new nautical blue 2020 4Runner after a recent trip. First, I drove the vehicle to Newark Toyota World Service today and was told that their car wash was broken and told it needed to be buffed and set up an appointment. As I was leaving service I decided to see if I could get the 4Runner washed at Newark Toyota World Sales. I was upset when I drove to the Toyota sales and was immediately calmed by the pleasant staff and professional management.
I had purchased the insurance on the paint and hoped that it wall comes off. I would like to especially thank the sales manager. She was extremely caring and she had my car washed and made a call over to service.
Luis is great at what he does! He is super helpful and patient. I wouldn’t go anywhere else.
She is outstanding person.
I was there for 2.5 hours for a 5k service appointment. No one told me it would be more than 45 minutes and no one came and told me about delays. I had to ask after I saw my vehicle wasnt even on the lift until almost 90 minutes after I arrived. If I knew when I came in for my appt that they would be short staffed and it would have taken 2.5 hours, I would have rescheduled.
Cheryl provided excellent service. She gave frequent updates as to the status of my repair via text and phone. She called as soon as my car was ready.
What I thought was a small problem was actually more serious. Cheryl squeezed me in on a very busy Saturday. As always, the service was excellent, as was Cheryl’s handling of this repair. Many thanks!
David did a great job explaining everything in detail. Thanks for everything
Dave was excellent, from the tine at check-in to explaining in detail, the diagnosis of my vehicle. It made the experience easy and pleasant. Thanks again Dave for explaining
my vehicles exact needs in parts and labor.
I keep coming for the same problem and they aren’t fixing the problem. And just keep telling me there’s none. I’m spending money to take my car to get looked at by them and it’s not worth my time.
He did an excellent job with his service
Very professional and fast.
Glove compartment does not stay closed. It looks like it was damaged during scheduled maintenance. Ive scheduled appointment on Wednesday 2/26
No problem, your team is always great. Thanks Gary
Dave was very friendly and was absolutely wonderful. He had great customer service and upon my return to pick up my vehicle he enrolled my into the rewards program which I thought was really nice. Over all I would rate him 5 out of 5.
Service was quick and Cheryl kept us updated with the progress
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