Newark Toyota World Auto Repair Service Center

Confusion over what I ordered and Toyota care coverage at least on my leave of dealership. My fault in part, but was not ask to preapprove service and charges so I was surprised and in protest over one item. Cashier could have been a lot more friendly, but maybe having a bad day as we all do.

Very proficient today

Black paint on all four of my wheels was chipped and scratched in multiple spots when I got my tires rotated as part of my one year service. I have already talked to the service manager and am getting this issue taken care of.

I appreciate Cheryl keeping me updated during the service with details of work needed and estimated completion time. She also help to coordinate a loaner. Very friendly and courteous.

Brian was very nice and accommodating He even tried to fix the problem without parts. I would recommend him

Thank you for the pick up and delivery service, with careful attention to social distancing, masks, gloves, and wiping down surfaces. Very much appreciated!

Luis did an excellent job keeping me informed throughout the repair process.

Problem was found promptly and rectified in a timely fashion. Mystery solved. thanks.

Job well done. Thanks

Dave helped me the last time I was in and he is always very helpful! He is my favorite working at the shop!

Excellent customer service.

Luis was very friendly and professional.

Dave was very friendly, professional & knowledgeable. Overall, I had a great experience.

Dave believes in customer service first and that is greatly appreciated by his customers

Great appointment as always

Dave was phenomenal! Nicest guy I've met!

Went very smoothly!

He is the best Toyota representative I have dealt with since I purchased my 4runner in 2014.

I was greeted kindly. I was advised that my car would take up to two and a half hours to be completed. I was having oil change and a recall done on my car. I advised the technician I would be waiting inside. he asked if I had a mask because that was the only way I was allowed inside and of course I did. FIVE 5 hours later I received a call from the technician to advise me that my car was almost done but an additional $400 worth of work needed to be done. Technician Luiz Never came out to discuss my car. Never offered show me what needed to be done just a quick telephone call FYI everything that needed to be replaced with already pulled from my car I am not happy with how I was treated 6 Plus hours later I had to pay $500 on work done on my car that probably had to have been replaced but I was not treated as the rest of the clients where someone came out to tell them and show them what needed to be done to their cars. I received a phone call and was told what needed to be done and that everything was already taken out of my car that's leaving me with the impression that I had no choice but to pay the $500 to get my car. HOWEVER, the gentleman that checked me out was wonderful. he was kind and understanding. I am not pleased with FIRST VISIT. I was treated as though I didn't exist until my $500 was required

Keep up the good work.