My family has been coming to your branch for years and we can truly say that your service has always been good but Dave Ferguson took customer service to another level in assisting us today
Thanks Dave
From the Canales Family
Wrong part was ordered and too an extra day.
Cheryl was very helpful and accommodating. Service with a smile and very efficient :)
Chuck was awesome, very personable, patient, and explained everything in detail, and also quick to answer! Very appreciated!
Its always apprentice when you get updates on your vehicle. David Wagner provided that and was accomadating through out the process.
Will be happy to complete survey
Yes I was completely satisfied with my service at Newark Toyota today. Cheryl Gephart my Service Manager kept me informed about the repairs needed for my vehicle and the updated cost of the repairs. She was very courteous and very professional .
Today is the first day I have met Dave Ferguson. Dave seems to be an extremely knowledgeable Assistant Service Manager. When he introduced himself to me, he discussed with me concerns about the service my vehicle would receive today. When the service was complete, he reviewed my paperwork and made sure I understood what the results meant. I was really impressed with his integrity and his respect for me the customer.
Too expensive, spent $1300 total on two cars.
Whomever checked me in yesterday for a night drop-off did not completely leave the info that I requested to have my car done by noon because of transportation issues. When it wasn’t done by 11:15, I called to check and Cheryl returned my car and was able to get it ready for me by 12:30. She always waived the fee because of the confusion.
Excellent work. Totally satisfied
Mr Ferguson, was very knowledgeable of his job and his service was excellent
Provided excellent customer care and service, recommended important changes or updates needed for my car with no pressure of trying to sell a service or product.
William is a true asset to your team at Newark Toyota!
Brian was great.
Karen was very helpful on the phone.
Everything good thank you
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