Although I had an appointment for detailing I was told after I arrived I needed to leave the car overnight because they were backed up. I could not leave the car and they did finish by 5 PM. I was sent an email that said I needed maintenance work done. I called for appointment and appointment scheduler said I needed oil change. When I came to drop off car service person said I didn't need anything done. He said schedulers don't really know car maintenance. This is the 3rd time this happened to me. My time is wlso valuable and car scheduling needs to be done accurately. I had a gift card for $300 dollars I had not been able to use because no one knew how to use it. This happened twice. I did use it today but they made copies of everything to do it manually. I still have a credit. Wes was very helpful this evening. Retailers did an excellent job. I left Mazda because of their poor quality appointment system and service system. I don't want to leave Toyota because your service techs do a good job. By the time I get through the first 2 steps I am more than frustrated.
Excellent service all around.
Dave has been awesome and very patient in helping me get my brake issues resolved- thanks, Dave!
Super helpful, super thorough. While I was waiting, Chuck stopped by to let me know how things were going — appreciated that!
Always a great experience. Team is very friendly and detailed.in everything they do. Recommend to friends and coworkers.
Bill Chaffee is an excellent service representative
Frank stays on top of things n ensures that everything is good so to speak
Muy buen servicio ala persona
Cheryl was great very helpful and had a great attitude. The only problem that I had was my car was supposed to be done by 3 and was not finished till 3:30.
Good job and efficient service accommodating my unexpected arrival delay due to. Battery problem.
Great Service, Dave was friendly and attentive.
Chuck is very personable and professional. Great customer service.
No problem. I will gladly fill it out. I love dealing with Toyota World.
Wait time was long, but I was given an accurate estimate at the outset.
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