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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2706 reviews 67%
4 star 894 reviews 22%
3 star 92 reviews 2%
2 star 203 reviews 5%
1 star 174 reviews 4%
Review Us
Francis B.
5 out of 5
10/14/2020
Kudos to Dave and the other service folks Who helped me today. Dave helped me get my truck repair done, and helped me get to and from my office in a very tight time frame. I really appreciated Dave’s helpful attitude. Francis Bosco
Patricia H.
5 out of 5
10/13/2020
Answered all my questions and all work was done to my car. Thank you so much!!!
Jacqueline B.
1 out of 5
10/13/2020
Wrong part for car has been ordered twice by Toyota.I live in Dover and have to keep coming back to Newark.There should be a parts number so the right one is ordered. I have been promised a loaner car for the day and I feel I should not have to put gas in when it’s returned because I’m not being reimbursed for the gas I have put in my car for making a wasted trip
Mark H.
2 out of 5
10/13/2020
Not Brians fault. He was great. My problem was not able to b resolved and mechanic made problem worse. Not sure what he did
Muralidhar V.
5 out of 5
10/13/2020
Dave was great!
Susan R.
5 out of 5
10/13/2020
Bill was very customer focused. He answered all of my questions. Thank you
Gaynelle K.
5 out of 5
10/13/2020
Efficient and easy!
Fortunatus A.
5 out of 5
10/12/2020
Awesome job Bill Chaffee. Keep up the good work
Wendy K.
5 out of 5
10/12/2020
Cheryl was courteous n delivered on the service request
Nick N.
4 out of 5
10/12/2020
No extra comments.
Lorna G.
5 out of 5
10/12/2020
Cheryl customer service was awesome.
William S.
4 out of 5
10/12/2020
Thank you. I miss the free coffee in the waiting area !
Ray E.
5 out of 5
10/11/2020
Service was done well. Cheryl was pleasant and easy to deal with.
Susan L.
5 out of 5
10/11/2020
Dave went above and beyond to make sure everything was superior, and it was.
Precious K.
5 out of 5
10/11/2020
My technician was very professional and took his time with my car. I appreciate his hard work and the time he took with my vehicle
Jackie L.
5 out of 5
10/10/2020
Thanks for your outstanding customer service.
Raquel Y.
5 out of 5
10/10/2020
Kind, honest, great service
Vodyevodin S.
5 out of 5
10/10/2020
Thanks you for a highest professionalism that Toyota always has.
Roberta L.
5 out of 5
10/10/2020
Great service!
Gwen M.
5 out of 5
10/10/2020
Brian made sure I was safe, the car was in the best shape possible, and treated me as family. I am so impressed with the quality of customer service I received. This experience is one that has made me a life time customer of Newark Toyota World! Thank you to Brian for doing so much!

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