Elmore Toyota Auto Repair Service

I’m not satisfied with my service. They didn’t do anything to my car but hold it for two days. I requested maintenance for my car but when they returned my car, I noticed my car was messy. The chair was reclined, which I assume that they slept in my car. I tried to call them but I received no call back. They told me it was done being fixed, but why did nothing change? On the paper I received from the dealer, it stated that the “cust states timing chain cover is leaking” and that “no work done at this time, waiting for Toyota approval”. I would appreciate it if I was aware or told about this beforehand. Extremely disappointed. Please contact me to resolve this issue. ****-****-xxxx.

Andrew ????

I would like a better explanation of what you are doing to the car next time.

Everything was fine except they didn't turn off the Maintenance Required light. The main reason I brought it in.

He fit me in as my car battery died and got my service completed also. All as a spur of the moment situation. I am so appreciative of the help Andrew gave!

Thanks Melissa

None

Melissa was very friendly and helpful. She greeted me at my car and made me feel like I was family. She also text me with updates on my truck.

Exselent

The representative that assisted me informed me that my vehicle is due for 30,000 mile tuneup he quoted the price and when I asked him what the price entails he simply quoted the price again. He kept quoting the price over and over when I repeatedly kept asking what it was that I would be getting for paying that price he was not only unable to tell me, he was also extremely short and rude. I have never had a dissatisfactory experience at Toyota before but today I felt like customer service was really lacking. If someone is asking or suggesting a product to me that cost $300 I would assume that I would at least be able to have a breakdown as to what it was that my money was going to get me. The only thing I was told is that they would not be able to change the filter with Toyota care because it wasn’t covered. So does that mean that $300 gets me a filter?When I scheduled my appointment I asked if my vehicle was still under Toyota care and nobody ever got back to me there was very poor communication throughout the whole process, as I mentioned before I’ve always had a great experience with this Toyota service center unfortunately today was not one of those days.

Mike Horner rules! Excellent service!!

Good service customer service is very good

Great customer service and awesome all around staff

I’m used to a courtesy wash when I sit 2 1/2 hours for an oil change.

Melissa is great. Ur prices are unreasonable. After I get this repair done, doubt I would ever return for work on my car.

Mr.Horner Was Extremely Helpful. He Is A Generous Man With A Good Heart. He Provided Excellent Service And Was Able To Find A Solution To My Vehicles Problem. Thank You Mike And Thank You Elmore Toyota !

Good

Great customer service. Thank you.

Thanks for now

It was a recall and Toyota Extra Care. Just disappointed there are no more washes.