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Real Reviews From Verified Customers

Service Center Review Summary

5 star 853 reviews 71%
4 star 206 reviews 17%
3 star 23 reviews 2%
2 star 64 reviews 5%
1 star 48 reviews 4%
Review Us
Salvador A.
1 out of 5
7/3/2021
I was told at first my engine was blown, after a month of my car being at the dealer they ended telling me it was just a blown gasket. I ended up being the one to always call them first to hear about any updates because they not once called to let me know how thing’s were going. After Almost two months I finally got my car back.
Victoriano E.
5 out of 5
7/1/2021
Muy satisfecho
John S.
5 out of 5
6/30/2021
Andy was very professional, courteous and helpful.
Juvenal F.
5 out of 5
6/30/2021
He did a Marvelous job
Eddy M.
5 out of 5
6/30/2021
That’s a very good service excellent
Nohemy E.
5 out of 5
6/29/2021
Adrian is an exceptional employee! Always a pleasure to work with him for all my car needs and concerns.
Sandra H.
5 out of 5
6/29/2021
Pretty much satisfied thank you!!!
William A.
1 out of 5
6/29/2021
Dropped my vehicle off at 10:40 am, I was told I'd receive a call when my vehicle would be ready, I only got a text message with a phone number to call or reply to via text. I texted and got no reply, called the number they provided and it ended up being an auto collision center that had nothing to do with Central Ford. It wasn't until I called at 3:50 pm that I finally got confirmation my vehicle was ready. This is the 2nd time this has happened since I've been going here since 2018. Kind of disappointing considering i was expecting a call and not once got one and the number I was provided didn't even go to the correct business.
Janet M.
5 out of 5
6/28/2021
very good service
Orlando C.
5 out of 5
6/26/2021
Andy is one of the best service Guys I’ve ran across. He did everything he said he would plus stayed in contact with me the entire time via text ,and phone conversation. Central Ford has definitely gained all my future service needs.. Orlando N Clark
Juan V.
5 out of 5
6/26/2021
Was really good work
Katherine V.
5 out of 5
6/25/2021
Everything was excellent, great customer service from Mike.
Kenneth S.
5 out of 5
6/25/2021
Great service
Leticia M.
4 out of 5
6/24/2021
I have one complaint. When I dropped off my vehicle, at 8:30 am, I was told I would be kept informed throughout the day on the progress on my vehicle, which I was not. I only received one notice around 11:00 am. At around 4:00 pm I called to see what was happening with my vehicle. In the morning I was told that I might need to leave my vehicle overnight, so I was worried I would not get my vehicle that day. When I called they said it would be ready in another hour. I wish they would called me when they realized it would take longer than anticipated so I could relax about that. Thank you.
Vicente M.
5 out of 5
6/24/2021
He was great. Helpful and straightforward
Ruben M.
4 out of 5
6/24/2021
Work was completed as promised.
Eduardo M.
5 out of 5
6/20/2021
Been taking my Fords to Central Ford since 2006. Very satisfied. Mr. Villasenor inspires trust.
Karina F.
5 out of 5
6/20/2021
N/A
Clark Pacific.
5 out of 5
6/19/2021
Great service
Rkb Investments.
5 out of 5
6/19/2021
Servando gave me an excellent service and kept me informed about the progress on my vehicle. He is very friendly and helpful and is one of the best service advisors I know.

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