Fred Beans Chrysler Dodge Jeep Ram Auto Repair Service Center

very disappointed that dealership had little knowledge of your mopar warranty snd another extended warranty through Fidelity even though I made a copy of both fir you. I had to spend my entire Saturday morning making phone calls to chrysler snd Fidelity to get the proper answers. A little frustration to say the least. I just dont think I should have to do the work for you. I should be assured you know your product inside snd out not the other way around.

We were impressed with how soon the work on our vehicle was completed. In our eyes there was quite a bit of work to be performed. Our vehicle was complete before noon time. Great job Fred Beans Chrysler/ Mopar team. Thank you

The problem still persists even after they "fixed" it. I was charged $1000 for parts and labor that didn't even fix my car.

Very perfessional and answered all my questions. Vehicle fixed under warranty. Great job!

Love Beans!

The shuttle driver was really nice and professional and a good driver, but had to multi-task while driving, answering calls and assigning calls to other drivers. There were no incidents, but this distracted driving made me a little nervous.

Symptoms for service were P04DB CEL and coolant leak EGR cooler/system replaced and crankcase vent sensor replaced. Pickup around noon. Ask specifically if there was contamination in coolant or oil, or if any chance it could be a head gasket issue and was told "no". Ten minutes after pickup (around 1pm), P04DB CEL comes back on. Return to shop, SA says it was just a bent pin in the sensor. 30 minutes after second trip to shop (around 2 pm), P04DB CEL comes back on again. SA advises that likely can't look at it *again* same-day. Ask for a loaner and was told that only can be given loaner for duration of repair (I'm out of town for one week) since that's all that FCA covers. So if car is ready ahead of me returning, I'm on the hook for loaner charges. Even though the dealership didn't perform the initial repair and I've spent over 5 hours commuting back and forth on the issue. Also, coolant level appears to have dropped and strong smell of coolant burning when I got home, so the leak may not also be diagnosed correctly. So, FB has had my truck for 10 days, I've spent fuel and time commuting for a total of five hours, and I'm no better off than when I came in the door, while FB doesn't think a couple of extra days providing a loaner is a cost worth incurring to mitigate the impact to the customer.

Not only did they perform the service I requested but also completed a recall item that I was unaware of.

good experience

Chris was very thorough and made time to fix an additional part of my Jeep while I was there!

Excellent service