Service Center

Real Reviews From Verified Customers

Christopher B.
3 out of 5
10/1/2020
Very quick and ordered part to fix my Jeep. Look forward to next visit
Timothy E.
5 out of 5
9/30/2020
Service was awesome.
Paul L.
5 out of 5
9/30/2020
Andrew was tops in his knowledge, patience and all around professionalism.
BERNADETTE P.
5 out of 5
9/30/2020
Rich was very helpful & friendly- thank you
DAVID N.
5 out of 5
9/29/2020
10 out of 10 service!
DAVID T.
5 out of 5
9/27/2020
Thanks
JASON B.
2 out of 5
9/25/2020
My experience. Backgound: I leased my 2019 Jeep Wrangler from Fred Beans in 2019. Your dealership is not the closest Jeep Dealership/Service department to me (40+ min drive). I try to be loyal, so was willing to make the longer drive for service. Call to Schedule Appointment: I called to schedule service for my free Jeep wave oil change/tire rotation and to have the broken “Folding Top Rear Lift Arm, Left” on my soft top replaced. I told the service coordinator that I would like to get everything done in one visit due to the long drive. I stated that I have the part number and cost for the broken piece I needed fixed/replaced. He said just bring the Jeep in and we will get it taken care of. I asked again if he wanted the part number, he said no. Day of Appointment 9/17/2020: Pulling into the service bay I saw three employees that I thought would tell me where to pull into, say hi etc. Two of them quickly avoided making eye contact and walked out of services bay as fast as they could. The third, who did not want to make eye contact with me either, I was able to say Hi to, as I pulled in, she said hi back, but then quickly went inside. So with all the employees scared away, I just pulled up and parked in the service bay where I thought good. Needless to say not a warm welcome. Not a welcome at all. Felt more like a cold shoulder. I then went inside. I saw some employees at their desks behind glass walls all on phones looking at computers. There was one guy at a service podium, but he could not see me as he had his duel screen monitor system positioned such that it created a block from seeing anyone entering from the service bay. I stood there for a minute. No one making eye contact. I saw the girl I said hi to earlier. She was about to walk right by me without making eye contact. I stopped her and asked if someone could help me. She pointed me to the guy at the service podium and said he can when he’s off the phone. When he finished his call, he took my name, pulled my file, took my keys and validated the services. I took a seat and waited. After about 90 minutes I was called up as my car was done. Service guy explained that the Free oil and tire rotation was done. I asked about the broken Lift arm. He said they need to order a part. You can imagine my frustration with this statement. I then asked what the cost of the part was. He stepped away a made a call. Came back that its $149. I then shared the part number and print out of the cost of the part from Mopar of $20. He said he will go check and walked away. He came back a few minutes later and said they quoted the wrong part. So either this was a lack of attention to detail, or worse an attempt to get one by me. He said they can get the part for $22 and it should be there tomorrow (9/18). I said ok, call me when you get it to schedule an appointment to fix. He said ok. So as of today 9/25 I have not heard from the service guy But, I have received about 7 emails asking how my experience was. Seems there is greater effort and concern in rating my experience than actually providing a good experience. Overall: The vibe in the establishment was down with negative energy. Employees did not want to make eye contact. A very important item as we are all in masks these days. Eye contact is the new smile. Other main theme of Fred Beans service: No attention to what I was saying when I scheduled the call. No attention to detail on the actual part that needed to be fixed. No attention to a customer that had just arrived. No consideration for my time. Bottomline I felt like my business was not wanted by Fred Beans. I tried to be loyal. Will now go to another jeep dealer. A closer one that hopefully wants my business.
CHERYL B.
5 out of 5
9/25/2020
Smooth sailing from start to finish! Thanks
CHRISTOPHER H.
2 out of 5
9/24/2020
I had an appointment at 9:15/9:30 this morning and they didn’t bring it in until 1pm and nothing was done to it. I called and that’s when service told me so I declined the service and picked the car up
William K.
4 out of 5
9/23/2020
I came in at closing time and received excellent service. Great job getting my van under cover for the night with a broken window- prompt service the following day. Clear Prompt feedback and price quote.
John M.
5 out of 5
9/22/2020
Rich was great! Process seamless. Thanks
Thomas K.
1 out of 5
9/22/2020
The problems were not addressed.
Dafydd J.
2 out of 5
9/16/2020
I hate to criticize Rich because he’s a nice guy. I would suggest that when someone’s vehicle is in for service and it takes days longer than expected, a call or text with an update every second or third day would be a great thing. Not having any information leaves people wondering if anything at all is happening. After almost two weeks with only a couple of calls I didn’t know if it even could be fixed. A couple of extra calls would have been great.
Susan B.
4 out of 5
9/16/2020
It would have been nice to have had the car washed while at the dealership.
Kevin C.
5 out of 5
9/15/2020
Great service, love the text communication. Thank you
Ryan K.
2 out of 5
9/15/2020
Went in a few weeks prior, with the same issue described and mentioned there was a TSB from chrysler on my vehicle. After a couple days I received my Jeep back and was told nothing was wrong with it as it drives like all the other jeeps. So I scheduled another appointment for the same issue, and printed out the Chrysler TSB for the vehicle and was told the techs would have to go through the TSB process before ordering the parts. Which should have happened the first time I brought the Jeep in and explained my issue. I feel all the information from chrysler corporate (not dealership) wasn't readly available to your dealership which caused me to waste your time a bit, and caused the delay for fixing my Jeep. So a total of one month, two appointments and 7 days with my vehicle occured to address the steering issue. I am a very patient person and very happy with the final outcome as my Jeep drives better than it has before and I don't have to death grip the steering wheel on the highway! So thank you all for the service work. I just don't like the disconnect between Chrysler, the dealership, and customer. But I understand the need to go through all the correct paths to get the proper outcome. So again thank you.
Sean S.
5 out of 5
9/15/2020
Rich and team are great
Timothy P.
5 out of 5
9/14/2020
It was comfortable wait (noted no annoying political tv shows,,... thank you for being considerate about what is on the TV) The service was faster than expected, i was able to wait inside, without issue, and the car was returned very clean.
Patricia E.
5 out of 5
9/12/2020
Great service. Many thanks no waiting forever always appreciate
Dennis W.
5 out of 5
9/12/2020
Service team always great

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