Fred Beans Ford of Mechanicsburg Auto Repair Service

Like the friendliness of the dealership.

Thank

Calvin and his team do a great job Including the gentleman that picks it up.

Thank you. Glad that I can come back for service where we bought the car.

My check engine light came on on my way to my inspection appointment when I showed a coupon for a free check engine diagnosis I was told it would not be honored because I didn’t tell them I had the coupon at the time I made the online appointment but at the time I made the appointment my check engine light was not on I have bought over seven cars from this dealership in the last 25 years and I really think that that is not the best kind of customer service you should provide. I do not fault the Service representative but I think if you think about it more it should have been addressed in a different way I mean considering I had to spend $511 today I think honoring a coupon for the diagnosis would’ve been reasonable.

Jon was great as he always is. He kept me informed the whole time. My car was done ahead of schedule. Super service.

The service department is always great, no complaints. However, I should not have been to the service department 5+ times since getting my car in August. I feel that Fred Beans puts cars on the lot to sell without doing the inspections they claim they do.

I dropped my car off at 8:00 Monday morning and was told that it would be done that day. I needed a recall repaired and oil changed. I received a call at 10:00 suggesting some maintenance to be done. I denied the work and they said that they would call me later when it was done. I called in around 2:30 to see what time I could pick it up. I said that I would be in the area at 5:30, and was told that it would definitely be finished by then. The person I talked to said Jon would call me with an update. I never heard anything and was there at 6:00 to pick it up. I learned when I got there that my car was not finished and no one there at that time knew anything about. I was off work on Monday for a medical reason but needed to be there on Tuesday. I was very disappointed that I never received any word or any information at all that my car would not be completed that day. I don’t think that there is any excuse as to why they couldn’t have let me know. There was no problem getting ahold of me when they wanted to do extra work on my car. Even a text would of better than nothing. I am grateful that the gentleman that I spoke to when I was there to pick my car up, set me up with a loaner so I could get to work on Tuesday. I was glad for that but it was something that should not of happened. Very disappointed.

Wonderful service!!!

Na

Great work

He was very polite and very helpful thank you

I've already been contacted.

Awsome advisor got my truck in quick and done quick recommend him to anyone very professional and very knowledgeable kept me updated the whole time on the status of my truck great person

Scott goes above and beyond for his customers

Requested vehicle be washed and allowed few extra hours. Then I got the confirmation text that it is ready and can be picked up. Well, the vehicle was not washed and there was no explanation either. Wondering how I got the confirmation text.

Great service!

Always a remarkable job when in for service. It's not a big deal but I wish they would wash it when I bring it in. Other than that AWESOME I say.

Corey rocks he got R done for us thank you Pam and George Lazar

Thanks for the great service!