Completely satisfied on the service. Thank you much.
Carson Toyota gave me a 5 stars service as usual
Our experience at Carson Toyota was very good. Miss Guadalupe Flores was very helpful. Thank you
Jimmy is an amazing service advisor. I was very happy with his excellent customer service, as well as the service provided related to my car.
Bryon Cruz is always professionally and takes care of my vehicle maintenance needs. In a timely manner. Every time.
He deserves a salary raise.
Thank you,
Mary G
Thank you Bryan Cruz for making sure our 2019 Toyota Rav4 Adventure was taken care of earlier today. The damaged steering wheel was replaced under the manufacturer's warranty. We are very thankful to you and Carson Toyota staff for the AAA Service we've received on today's visit. Jorge & Marisa Antimo
The service was awesome el sr.gonzales is really good ????
My car finish around 11 am the service supervisor told me to wait for an hour for the shuttle to me up! I wait for more than an hour for the shuttle no one comes! I call the service cashier and they don’t know about the pick up that supervisor told me! The cashier make an action right away from the time i call
Adriana my service was advisor was great. But the newly promoted Director Juan (manager) displayed the worst customer service I have ever experienced to include the front desk lady who assisted with courtesy vehicle pick up and drop off. I feel invaluable as a customer and feel like I was treated as a piece of garbage more than a valued repeat customer who has purchased/leased more than 3 vehicles in the passed 6 years. If I ever thought of purchasing/leasing a vehicle from Carson Toyota, this experience changed my whole perspective. I am very dissatisfied with the expectations and quality of service I received overall. I was made to pay for services that were expected to be done back in April 2021 and because of poor management and oversight I was made to pay over $80 for services not completed at my previous visit. I hope this reaches someone that can make a difference in changing the experience individuals get when trying to get “award winning” service(s). I wish to get a full refund for these services but unsure if they will actually happen. Thank you for your time in reading this.
I loved that even though I didn’t have a appointment, I was able to get my car in for service and out in a wonderful time frame. Everyone was very friendly from the time I pulled up to the podium until My car was delivered to me. My job always compares it self to the Toyota service and wow I see why. We have to step up our game.
Thanks Carson Toyota
RoZ
I felt the diagnostic was over priced.
Jimmy was rude and his manager had to further assist me cause I refused service from him period at that point. I would like to speak to corporate concerning my experience.
Great customer service. The representative Ronald Steve Gonzalez was very knowledgeable and informative. I appreciate all the help I received.
Jimmy was very attentive and kept me up to speed on my cars progress.
There were two racist individuals helping me from the cashier to the. Person allowing me my car key back.
Jonathan is very good at his job . He even updates me with what is happening with my car . Even though I spent I lot he gave me a discount ! I will always choose him to be my service advisor for my two Toyota Camrys . Thank you Jonathan ! You’re the best !
I got there about 5 seemed like everyone was gone I wish he would have explained what they did to my car and how long the warranty was other than that it was good
Jonathan Andrew was very good and very attentive
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