First time customer to this dealership. Jimmy was quite careless and inattentive. From the moment he approached my vehicle to the moment I signed some "receipt", he spoke roughly 10 words. Every other employee appeared to be annoyed of being at "work". A significant amount of customers walking around clueless trying to figure out who did what at the dealer (seeking assistance); given employees were not engaging with customers.
Excellent customer service. I would like to schedule my lease option for next year.
Excellent service thank you to Ms Adriana Gonzalez
Alysha was very professional and enthusiastic. She was upfront regarding additional services needed on my car. Alysha is a tremendous asset to Carson Toyota. I found her great to work with.
If you cannot deliver a car at the promised time knowing that I was there waiting, YOUR REP should have reached out to me to inform me “there was something wrong with my car” that your INEXPERIENCED tech could not fix …instead of having me wait for over an hour AFTER expected time just to get a hold of you (text,call, receptionist no answer) TO inform me there was an issue and then after 2hrs after promise time they offered a rental …MY time is AS IMPORTANT as any other customer and YOUR REP’s…very inconsiderate of your customer’s time.
Everytime I come there, he helps me out alot.
The wi-fi is terrible. You advertise this is a benefit, but it was not useable. I expected to be able to work while I waited for three hours and I could not. Also, the cashier was a bit rude.
Ronald seemed just like after sales and has very poor customer service — listening skills and empathy is lacking . So disappointed.
Job well done keep it up I am very satisfied with Steve service!
Job well done keep it up I am very satisfied with Steve service!
Ronald, thank you for your professionalism!
Thank you for your service during the Holiday madness.. I was very satisfied with my service. I commend you on your Customer Service Lounge. Everything was nice and clean as well as spacious. You had a movie on, complimentary coffee, soft sofas and chairs to relax in, even the woman’s bathroom was spotless. My wait time was exact, check out was quick. Everyone was very pleasant. Happy Holidays to Carson Toyota!!!!!!!
Steve was great. He did as he promised. Said he would get me done soon and he did. Thank you. The kind of service today is what I like.
Alysha kept me updated on the status of my car !!! Alysha was very friendly, pleasant, and professional !!!
The light for the air in my tires is on. I thought they would have put air in my tires, isn’t that part of the 19 pt check?
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