Big Island Motors Hilo Auto Repair Service

Excellent service and staff. Love your new text messaging service as well.

Friendly personnel and check out was fast...

The service advisor, Mr. Borkey, was very efficient and communicated via text and voice.

Charged $103 for diagnostics, radio wasnt as looked into as i see others have done since. I feel overcharged. Everyone was friendly though, i'm usually more satisfied. Mahalo.

Great job

Tehani is definitely your star employee from the customer's standpoint. She is always very pleasant, attentive and looks you in the eye. I have had some treatment from other front desk/service ladies from both Kona and Hilo that were not very polite, actually quite rude- it doesn't take much to be kind-especially when that's your job, "customer service". Very happy you have her now. She's a delight.

The service was finished sooner than expected so I was able to have a more productive day. The service representative was professional and brief. I’m impressed with the thoroughness of the service and the courteous manner of the staff.

Good customer service!

I’m very pleased with the service that I received. You folks get FIVE STARS from me! The staff treated my professionally and were easy to work with. The use of digital messaging was excellent. The only improvement I would humbly add is provide an actual email address instead of Blank @ bigislandmotors.com. Perhaps have a group in box?