The service was excellent and all my questions were answered. He was professional and friendly. He took the time to make sure I was satisfied with the service to my car. He also said that if I had any other concerns about my vehicle to please call.
I miss the red, yellow, green indicators and the format of the previous printout I got back after a service. This new format is much more difficult to get the information from.
I was kept informed of the status of my service and received a phone call when the service war completed. I appreciated that.
One day service to change all the car fluids, spark plugs and brake check with tire rotation. Nice job. Thanks.
My son-in-law brought it in for me and was very pleased with the service Thank you very much
Wish they could’ve done my safety check but I do understand that it’s beyond their control.
Happy with the service and communication. Mahalo
Thanks for servicing my car on a moment’s notice ????
Most courteous and efficient!
I think the oil change cost was a bit high for a subaru. I was expecting a fee of $75 unless oil was a high grade synthetic oil?
I am glad to you serving to customer during Covic19.
Please be safe for this virus to all your staff.
Thank you.
Taking the time test on my car, hopefully nothing else will happen to it so that my wife and I can fully enjoy driving it again, it’s been a little over a month, so time will tell. Thanks to all of you there who helped to get it running again!
The man was kind as well as respectful as well as efficient and would recommend him as well as the office staff thank you for fitting me in today very happy
My appointment was for 11:50am yet car didn’t go in shop til after 1:20pm. I stuck my head in the door and asked if they “forgotten” it, was told shop was behind about 45 minutes.
Would have made arrangements w/ family for pickup had I known the courtesy car wasn’t running due to virus/contamination.
Noticed my car back up front and let the office know I was still waiting. Got a thorough explanation of the bill from her, paid and left. Considering everything,,I am fine with the mechanical service done to auto, not completely satisfied with handling.
Same friendly and competent people, same great service! Your crew at Hilo Mazda is a tribute to the way a car dealership SHOULD function.
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