My appointment was for 11:50am yet car didn’t go in shop til after 1:20pm. I stuck my head in the door and asked if they “forgotten” it, was told shop was behind about 45 minutes.
Would have made arrangements w/ family for pickup had I known the courtesy car wasn’t running due to virus/contamination.
Noticed my car back up front and let the office know I was still waiting. Got a thorough explanation of the bill from her, paid and left. Considering everything,,I am fine with the mechanical service done to auto, not completely satisfied with handling.
Same friendly and competent people, same great service! Your crew at Hilo Mazda is a tribute to the way a car dealership SHOULD function.
Always great service. Good appointment reminders. Good job done confirmation email. Should have next service reminder.
Fast and friendly service!
Superb service, as always, and staff that treats us like family. It doesn’t get any better than that!
Helpful staff and fast service. Buying a Subaru was a good decision for me.
Everything was great and super service
Always!!
Joan E
Kind and courteous service.
Thanks.
Amazing Service as always!
Tehani is great at what she does! Amazing Job!
I was overly satisfied with I th her knowledge and customer service!
Everyone was very nice, but the noise I came in to have evaluated has not improved or resolved.
Thank you for the help with my dead battery 1.5 days after purchase!!!
Love that you guys update repeatedly via text!
Yes Chris was very professional with he’s service and keeping me informed every step of the way while my wife car was serviced.
Thank you
Thanks to Yasu for making sure we did not leave without having our issue resolved.
We're glad that you took care of all the recalls that needed attention. We were also glad that you kept us informed throughout the day. Thank you Tehani!
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